Appointment Scheduling

Our receptionists can handle all your scheduling needs, including booking new
appointments, rescheduling appointments and processing cancellations.

Full-Service Scheduling for Your Business


PATLive receptionists are trained and equipped to serve as a seamless extension of your team, and when it comes to scheduling, we can book new appointments, reschedule appointments and process cancellations just like one of your in-office employees.

Customer speaking on mobile phone to their virtual receptionist.
3rd Party apps that integrate with our answering service.
3rd party apps that integrate with our answering service.

An Extensive Library of Calendar Integrations


We understand the importance of being able to work with the scheduling system you already use, and with our extensive library of calendar integrations, our team can work directly in your calendaring and scheduling system, handling most, if not all, of the same scheduling functions your in-office team does.

Don’t already have scheduling software? We can help – we’re an AppointmentPlus partner.

Close Adherence to Your Policies & Procedures


You work hard to drive calls to your business, and our receptionists understand the value of these calls and the importance of accurate scheduling. We’ll closely adhere to the policies and procedures you make note of to ensure that every transaction we process results in a positive experience for you and your clients.

Explore All We Can Do for You


24/7 call answering and appointment scheduling services that help you make a great impression on every call.

24/7/365

Our receptionists are always available – even on holidays.


Friendly

We aim to impress on every call with friendly, personal service.


Helpful

We satisfy callers’ needs on the call, so a callback isn’t required.

Frequently Asked Questions


When you sign up for service, we’ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.

Yes, with our FindMe feature, we can try to reach you at up to four different numbers before calls rollover to your PATLive receptionists.

We’re proud to support all of the major calendar and scheduling tools, including AppointmentPlus, Calendly, Google Calendar, MindBody, Schedulicity and SetMore. However, if you don’t use one of these platforms, we may still be able to help with your scheduling. Typically, we can work with any software suite that’s web-based, so long as it doesn’t require specialized training.

That’s entirely up to you. We can send a push notification in our apps any time there is a scheduling update, or you can rely on the notifications that are built into your calendaring software.

We’ll always go by the availability on the calendar you’ve provided us, so all you have to do is block the time off with a self-explanatory label like “Out Sick” or “Out on Vacation” and our receptionists will automatically schedule around these blocks.