Call Forwarding – How Can It Benefit My Small Business?
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Call Forwarding – How Can It Benefit My Small Business?

You call your doctor’s office, needing to make an appointment the next day for your sick first grader. It’s not an emergency, but you want to make sure that you can get an appointment the next day if it’s available.  You’re expecting to be sent to voicemail because it’s 8 o’clock PM on a Tuesday,…

What an Answering Service Can Do For My Business
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What an Answering Service Can Do For My Business

As your business grows, however, it’s not possible to be on call 24/7; it’s not really possible even if you’re a single-member business. If you and your key employees spend all your time fielding customer calls, you won’t be able to actually do the work or run the business. Too many business owners know the…

Comparing The Costs of an In-House vs. Virtual Receptionist
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Comparing The Costs of an In-House vs. Virtual Receptionist

Every small business owner has spent hours thinking of ways to save their business money. Have you considered what you could save by switching from an in-house receptionist to a 24/7 live answering service? The low monthly fee you’ll pay to have your phone calls answered 24/7 by a team of experts pales in comparison…

seamless interactions by virtual receptionists
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What are Virtual Receptionists? The PATLive Guide

You might’ve heard the term “virtual receptionist” before, and it’s not immediately clear what exactly they are or what purpose they serve. Are they robots? Do they sit in the corner of your office, beeping like the Jetsons’ robot maid? (We’ll get that one out of the way now—no.) If you don’t know what a…

5 Tools Your Business Should Be Using
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5 Tools Your Business Should Be Using

Does your business still rely on Microsoft Office to do everything? If so, you’re missing out on some crazy-amazing tools that will make your business run more efficiently and keep you miles ahead of your competition. It’s understandable to be afraid of new tools and easy to stay with what you know. Office is definitely…

Customer journey mapping
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5 Things Every Virtual Office Needs

I am at work, but my office for today doesn’t have the conventional four walls. I’m sitting at my local coffee shop, sipping on a foamy (and ultra strong) latte and writing this article. Between paragraphs, I give my eyes a break and check out the other folks; some are typing away furiously on their…