Explore expert insights and practical tips on professional answering services. Learn how 24/7 live support, call routing, and virtual receptionists can enhance customer satisfaction and streamline your business operations.
Business communication is the lifeblood of any business. Whether yours is focused around sharing info with team members, engaging with stakeholders, or making big decisions, how you communicate can make or break your success. From downward communication that streams through employees to management or nonverbal cues in face-to-face meetings, understanding and mastering different types of…
Did you know that almost half of businesses out there use call center software already as part of their phone system? That number is also set to increase. A solid inbound call-handling service is key to small business success. Every missed or mishandled call is a lost opportunity – whether it’s a sale, a dissatisfied…
When it comes to running a business, providing excellent customer service is crucial. Many companies are turning to virtual receptionists for their efficiency and cost-effectiveness, but several misconceptions still persist. In this blog, we’re setting the record straight on some of the most common myths about virtual receptionists and showing how they can benefit your…
Did you know that 80% of customers won’t leave a voicemail if their call is unanswered (Forbes), and 84% of consumers say that customer service plays a significant role in their decision to stay loyal to a brand? In fact, one poor experience can be enough to drive customers away (JindalX). With so much on…
For small and medium sized businesses exceptional customer service is crucial. Customers expect quick responses, personalized service, and seamless interactions. 75 percent of callers will not leave a voicemail, and about 85 percent of callers, who don’t reach you on the first call, will not call back. Instead, they will call your competitors. This is where…
If you’re just getting started with a Virtual Receptionist service like PATLive, or maybe updating an existing campaign, one of the keys to success is to have great call handling instructions. When you sign up for service with PATLive, we’ll schedule a session with one of our Onboarding Specialists who will walk you through creating…
Live Receptionists: All of your hard work is paying off. You’ve taken your company from a small, one-woman show operating out of your basement and turned it into a flourishing, medium-sized business. With revenue, and sales, and…dare we say it? Customers. This is amazing, brilliant, everything you ever wanted – except for one problem. You…
In recent years, a transformative shift in terrain of business communication has occurred. Companies are now seeking new and creative ways to connect with their customers. As a result, web chats have emerged as the frontrunner in digital customer engagement. According to Invesp, 73% of customers prefer live chat when communicating with a business. In…
While many American businesses will be working with predominantly English-speaking customers, that’s not always the case. As of 2023, 68 million people in the US speak another language at home, and in some areas, another language is almost as frequently used as English itself. As a result, many businesses would benefit from having a bilingual…
Many businesses will want to scale at some point. While scaling can lead to growing pains, it can also lead to more profit and overall stability for the company itself, both of which are incredible incentives to do so. In this pursuit of growth, virtual receptionist services emerge as a powerful ally to support your…