Business professionals reviewing charts and graphs related to customer retention strategies.
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Mid-Year Business Check-In: Are You Losing Customers Due to Missed Calls?

The halfway mark of the year is the perfect time for small business owners to pause, reflect, and make meaningful changes. Amid the many tasks on your mid-year checklist, one area often overlooked is how your business handles phone calls, especially the ones you miss.  We say it often, but it bears repeating: every missed…

Home services entrepreneur preventing missed calls by using PATLive's 24/7 answering services, so he can focus on what's important: growing the business.
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How to Prevent Missed Calls During the Summer Rush in the Home Services Industry

When summer rolls around, home service businesses heat up—literally and figuratively. Whether you run an HVAC company, plumbing business, or landscaping crew, you know that warmer weather means increased customer demand. But with that surge in service calls comes an equally steep rise in incoming phone traffic, and missing those calls can mean missing out…

Lawyer improving client communication during summer vacation

How Lawyers Can Improve Client Communication During Summer Vacation Season

A client calls with an urgent question about their case. Your receptionist is out on vacation. Your paralegal is covering two desks. The call goes to voicemail and never gets returned. Yikes!  Summertime often brings a welcomed break for law firm staff, from attorneys to administrative professionals. But while your team enjoys well-deserved vacations, your…

Turn emergency HVAC calls into repeat customers

How to Convert More Emergency HVAC Calls into Long-Term Customers 

Emergencies Are Opportunities  When a homeowner’s AC fails on the hottest day of the year or a furnace breaks down in the middle of a cold snap, they’re not shopping around. These potential customers need help and they need it now. Emergency HVAC calls like this are more than just one-off jobs; they’re powerful opportunities to…

Woman viewing live receptionist portal dashboard on computer screen

PATLive Unveils Live Receptionist Portal, Enhancing Answering Services with Local Insights and Seamless Brand Representation 

FOR IMMEDIATE RELEASE   TALLAHASSEE, FL – May 7, 2025 – PATLive, a leader in 24/7 virtual receptionist services, is proud to announce the launch of its new Live Receptionist Portal. This next-generation operating system, developed in-house for use by PATLive’s highly trained receptionists, enhances their capabilities with real-time local maps, weather updates, and advanced customization…

Friendly Virtual Receptionist handling a call
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How a Virtual Receptionist Enhances Your Marketing Strategy 

Ever launched a killer marketing campaign, only to find out later that half the calls went unanswered? When launching a marketing campaign, your goal is clear: drive as many leads as possible. But if your team isn’t available to answer the phone, you could miss out on valuable opportunities. That’s where a virtual receptionist comes…

The True Cost of a Missed Call: Why You’re Losing More Than You Think 
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The True Cost of a Missed Call: Why You’re Losing More Than You Think 

Every missed call is a missed opportunity. For many small and medium-sized businesses, the phone is still the lifeline of new business, customer support, and client trust. But when calls go unanswered, the consequences go far beyond inconvenience.  From lost revenue to damaged customer relationships, the cost of missed calls can quietly erode your bottom…

The Law Firm Guide to Smarter Admin with Outsourcing: Get Our Free eBook 
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The Law Firm Guide to Smarter Admin with Outsourcing: Get Our Free eBook 

Managing a law firm means juggling casework, client relationships, deadlines, and a constant stream of administrative tasks. If you feel like there’s never enough time in the day or that your team is overwhelmed with work that keeps them from practicing law, you’re not alone.  That’s why we created our free eBook, “Outsourcing Administrative Support for…

Why Spring Showers Shouldn’t Mean Missed Business Calls for Roofing Contractors
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Why Spring Showers Shouldn’t Mean Missed Business Calls for Roofing Contractors

Spring is prime time for roofing contractors. As warmer weather arrives and storms roll in, calls start pouring in from homeowners needing repairs, replacements, or inspections. But with boots on roofs and teams stretched thin, handling every call isn’t always possible.  Unfortunately, every missed call could mean a missed job and that can quickly add…

Businesses can scale stress-free with an answering service.
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How Small to Medium Businesses Can Use Answering Services to Scale Without Stress 

Growing a business comes with its fair share of challenges. This is especially true when it comes to managing customer calls, appointments, and inquiries while staying focused on core operations. For small to medium businesses (SMBs), answering services offer an efficient, cost-effective way to enhance customer service, capture more leads, and maintain professionalism without the…