The High-Stakes Legal Market in Florida Florida’s legal market is one of the most competitive in the country. Law firms are not just competing locally in Florida. They are competing with regional and national firms that have the resources to prioritize client experience at every touchpoint. In this environment, being available around the clock can…
How HVAC Companies Can Master Call Answering and Maximize Bookings During the Summer Heatwave When the summer sun turns up the heat, it’s a busy season for HVAC companies as service requests begin to skyrocket. Customers depend on you to keep their homes and businesses comfortable. With this surge in demand comes a major opportunity…
The halfway mark of the year is the perfect time for small business owners to pause, reflect, and make meaningful changes. Amid the many tasks on your mid-year checklist, one area often overlooked is how your business handles phone calls, especially the ones you miss. We say it often, but it bears repeating: every missed…
When summer rolls around, home service businesses heat up—literally and figuratively. Whether you run an HVAC company, plumbing business, or landscaping crew, you know that warmer weather means increased customer demand. But with that surge in service calls comes an equally steep rise in incoming phone traffic, and missing those calls can mean missing out…
A client calls with an urgent question about their case. Your receptionist is out on vacation. Your paralegal is covering two desks. The call goes to voicemail and never gets returned. Yikes! Summertime often brings a welcomed break for law firm staff, from attorneys to administrative professionals. But while your team enjoys well-deserved vacations, your…
Emergencies Are Opportunities When a homeowner’s AC fails on the hottest day of the year or a furnace breaks down in the middle of a cold snap, they’re not shopping around. These potential customers need help and they need it now. Emergency HVAC calls like this are more than just one-off jobs; they’re powerful opportunities to…
FOR IMMEDIATE RELEASE TALLAHASSEE, FL – May 7, 2025 – PATLive, a leader in 24/7 virtual receptionist services, is proud to announce the launch of its new Live Receptionist Portal. This next-generation operating system, developed in-house for use by PATLive’s highly trained receptionists, enhances their capabilities with real-time local maps, weather updates, and advanced customization…
Ever launched a killer marketing campaign, only to find out later that half the calls went unanswered? When launching a marketing campaign, your goal is clear: drive as many leads as possible. But if your team isn’t available to answer the phone, you could miss out on valuable opportunities. That’s where a virtual receptionist comes…
Every missed call is a missed opportunity. For many small and medium-sized businesses, the phone is still the lifeline of new business, customer support, and client trust. But when calls go unanswered, the consequences go far beyond inconvenience. From lost revenue to damaged customer relationships, the cost of missed calls can quietly erode your bottom…
Managing a law firm means juggling casework, client relationships, deadlines, and a constant stream of administrative tasks. If you feel like there’s never enough time in the day or that your team is overwhelmed with work that keeps them from practicing law, you’re not alone. That’s why we created our free eBook, “Outsourcing Administrative Support for…