Posts by: PATLive Team

Customer service is the new wave of marketing

Customer Service is the New Wave of Marketing

The New Wave of Marketing: I am a marketer by trade. There. I said it....

customer service tools on a computer screen

5 Customer Service Tools You Should Be Using

We love customer service tools and software at PATLive. They make our jobs easier and...

Business Communication Facts

8 Business Communication Facts You Need to Know

Business Communication Facts: The modern business has a multitude of choices of tools to communicate...

Let It Go: The Amazing Power of Taking Blame

Engaging in taking blame: I had a battle royale with my toddler during shower time...

Eager to Please: Net Promoter Score and Your Business

Your customers are happy and they’re telling everyone about you, creating a bevy of new...

losing a customer: unhappy customer

3 Unmistakeable Signs You Chose the Wrong Answering Service for Your Law Practice

Time is money for lawyers In order to increase productivity, lawyers hire answering services to...

11 Inspiring Leaders Making a Difference

No-Nonsense Ways to Get Qualified Leads

Are you having a hard time getting new customers? Small businesses can find it difficult...

Bilingual virtual receptionist

How a Bilingual Virtual Receptionist Can Help your Business

While many American businesses will be working with predominantly English-speaking customers, that’s not always the...

Customer-centric employee smiling while working with a client.

Are You Customer-Centric? Ask Yourself These 5 Key Questions

It’s easy to assume that your customers are well taken care of and content with...