About PATLive - 24 Hour Live Answering Service | Customer Service Call Center

About Us

Our Story

We started out as a small voice company, but gave such great answering service that people asked us to start taking their calls...so our live receptionists were born.

Years later, we're still providing exceptional service daily and have expanded our expertise across multiple industries including real estate, medical, legal, and various other professional services. Name a use for a live answering service and we've probably done it.

Our live receptionists are carefully selected for the traits that make our customer service so great - enthusiasm, intelligence, and a sense of responsibility. We believe that the foundation of our business hinges on recruiting and hiring great employees, and we work hard to create a culture that attracts top talent. With two major universities and one of the largest community colleges in the state, we're able to hire the best and brightest receptionists - about one percent of all applicants - to answer our customers’ calls.

What Can We Do for Your Business?

Virtual Receptionist

PATLive agents answer calls just like an in-office receptionist - but for a fraction of the price.

Message Taking

Use our agents as your personal assistant for general purpose message taking.

Lead Collection

Never miss a lead again. Get accurate, 24/7 data entry from agents who are always available.

Appointment Scheduling

Agents book and manage appointments 24/7 in your web-based calendaring service.

Order Processing

With a web-based ordering portal, agents can securely process credit card transactions.

Event Registrations

Putting on an event? Let our agents handle the overhead of attendee registrations and related calls.

After Hours/Lunch Coverage

Callers should never get voicemail. Send them to a live person when you can't be there to answer.

Overflow Calls

Automatically forward callers to our agents when you're tied up on the other line.

Call Transfers

When callers need to speak with you, our system makes it easy for us to transfer the call to you.

PATLive was founded in 1990 when we started up with just 5 employees and our first 20 customers. In the 26 years since, we've grown to a team of over 125 and support thousands of businesses across the country. With decades of experience working with just about every industry, our agents have the know-how needed to deliver truly superior service on every call.

Practice makes perfect, and with over 10 million calls under our belts we've had a LOT of practice. Whatever your callers may throw our way, our agents will be ready with a natural and upbeat response - because chances are, it's nothing they haven't dealt with before. And we're answering more and more calls every day, just over 1 million per year at our current rate.

Our Team

  • Adam Harris
    Adam Harris
    Account Executive
  • Alexander Paez
    Alexander Paez
    Live Receptionist
  • Aron Wesolowski
    Aron Wesolowski
    Quality Coach
  • Ashley Metcalf
    Ashley Metcalf
    Live Receptionist
  • Austin Davidson
    Austin Davidson
    President & CEO
  • Barbara Lopez
    Barbara Lopez
    Live Receptionist
  • Ben Hoskins
    Ben Hoskins
    Live Receptionist
  • Brenda Bradley
    Brenda Bradley
    Customer Care Representative
  • Caitlin Waters
    Caitlin Waters
    Live Receptionist
  • Carol Bello
    Carol Bello
    Live Receptionist
  • Cedric Harris
    Cedric Harris
    Answering Center Manager
  • Chris Sham
    Chris Sham
    Senior Software Developer
  • Corin Bradley
    Corin Bradley
    Live Receptionist
  • Dave May
    Dave May
    Senior Systems Engineer
  • Dave Stevens
    Dave Stevens
    Senior Software Developer
  • David Mason
    David Mason
    Director of Customer Service
  • David Tillotson
    David Tillotson
    Administrative Assistant
  • Duane Gilbert
    Duane Gilbert
    Senior Software Developer
  • Edith Quinly
    Edith Quinly
    Live Receptionist
  • Erin Christopher
    Erin Christopher
    Live Receptionist
  • Greg Carr
    Greg Carr
    Workforce Analyst
  • Hellen Ospina
    Hellen Ospina
    Junior Business Analyst
  • Jackie Gonzalez
    Jackie Gonzalez
    Vice President, Operations
  • Jamie Nichols
    Jamie Nichols
    Digital Marketer
  • Jeremey Pendleton
    Jeremey Pendleton
    Live Receptionist
  • John McLeod
    John McLeod
    Live Receptionist
  • John Nowlin
    John Nowlin
    Software Developer
  • Jonathan Morales
    Jonathan Morales
    Live Receptionist
  • Kade Needham
    Kade Needham
    Live Receptionist
  • Karen Stark
    Karen Stark
    Human Resources Director
  • Katherine Linley
    Katherine Linley
    Live Receptionist
  • Kayla Tripoli
    Kayla Tripoli
    Live Receptionist
  • Lakeshia Fulton
    Lakeshia Fulton
    Live Receptionist
  • Linda Davio
    Linda Davio
    Live Receptionist
  • Marsha Rodriguez
    Marsha Rodriguez
    Live Receptionist
  • Mary Woodrow
    Mary Woodrow
    Live Receptionist
  • Miguel Gonzalez
    Miguel Gonzalez
    Senior Software Developer
  • Michael Dunton
    Michael Dunton
    Software Developer
  • Nicholas Lara
    Nicholas Lara
    Live Receptionist
  • Patrick Campbell
    Patrick Campbell
    Senior Software Developer
  • Richard Allin
    Richard Allin
    Customer Care Representative
  • Richard Robrock
    Richard Robrock
    Live Receptionist
  • Robert Eagles
    Robert Eagles
    Trainer
  • Sandy Hosey
    Sandy Hosey
    Accounting Manager
  • Sarah Anderson
    Sarah Anderson
    Administrative Assistant
  • Sarah Cannon
    Sarah Cannon
    Live Receptionist
  • Sasha Morgan
    Sasha Morgan
    Live Receptionist
  • Sebastian Carreras
    Sebastian Carreras
    Software Architect
  • Shannon Duncan
    Shannon Duncan
    Live Receptionist
  • Stephanie Allen
    Stephanie Allen
    Team Lead
  • Stephanie Colter
    Stephanie Colter
    Trainer
  • Stephanie Romain
    Stephanie Romain
    Live Receptionist
  • Steven Golemme
    Steven Golemme
    Software Developer
  • Sydney Stargel
    Sydney Stargel
    Live Receptionist
  • Tim Anderson
    Tim Anderson
    Systems Engineer
  • Zachery Mathis
    Zachery Mathis
    Software Tester