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PATLive provides hosted communications with friendly service and is relied on by all types of businesses for phone numbers, faxing, and receptionist services. PATLive has been serving tens of thousands of customers around the world since 1990 and was an Inc. 500 company in 1996, 1997 and 1998. We invest in the latest technology and only hire the best people for our 24/7 answering center.
We provide quality services at affordable prices. All of our services come with an excellent online reporting package, a local or toll free number, and 24/7 friendly customer support. Our services are reliable, innovative, and packed with features.
Our Support
All our services are backed up by 24-hour live support where we typically answer 90% of callers within 20 seconds. Our answering center is located in the U.S., not overseas. Before our customer care representatives are eligible to answer their first customer support call, they receive a minimum of 20 days of training, must apprentice for at least three months, and have to pass a battery of tests.
Our ReliabilityOur two-story building has a concrete and steel shell. All systems internal to PATLive are redundant, including air cooling capacity and network switching. Additionally, PATLive’s computer facility is configured as a Hot Aisle Containment System to maximize cooling and energy efficiencies. Environmental monitoring and alarm systems are in place and all systems are accessible remotely. A diesel generator can supply power to critical systems in the event of a power outage. This system is tested weekly and can supply our power needs for 5 days before it needs refueling.
Our network is architected with switch and route diversity and with automatic failover on the local loop. We have an OC-48 SONET ring with dual entrances into our building. The optic cables enter at opposite ends of the PATLive building and do not follow the same path until they enter the computer room.
We Focus On the Customer
At PATLive we listen to our customers and innovate based on their ideas and feedback. Let us know how we can help you. Call us today at 1.800.775.7790.
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