About PATLive

To fulfill our customer trust with fast, friendly, reliable and innovative telephone answering services.

PATLive offers a wide range of telephone answering services. Our automated services are complemented by a live answering center that is always open. With PATLive, your customers can reach a live receptionist when you want them to.

We can help with any telephone answering need. For small businesses, we have highly configurable systems for voicemail, paperless fax, messaging, and unified communications. For large businesses, we can host multi-lingual IVR systems using automated speech recognition and remote databases. For all businesses, we can answer your calls when you’re unavailable and help you communicate with your customers through Web-enabled, self-service voice broadcasting. And if a disaster temporarily shuts down your business, we can make sure your calls get answered and that your employees know what to do.

Our answering center is open all year, 24 hours a day, so your customers can always talk with a live receptionist when you want them to. We answer the phones from Tallahassee, Florida, and we typically answer 90 percent of calls within 20 seconds.

Our systems are all redundant; this includes our connection to the LEC’s central office because we’re on the SONET ring. We have our own diesel generator for those times when the power grid fails. We can help you with speech recognition, TTS, SMS, ACD and VoIP. When you host your service at PATLive, you have access to the latest technology at a fraction of its cost.

Our support staff is available 24 hours a day, so we’re here to help you with your service when it’s convenient for you. Call us anytime and speak to a friendly customer care representative right away.

PATCares is a volunteer organization managed and operated by our employees. PATCares raises money for causes nominated by our employees, and PATLive matches 100 percent of what they raise. Through PATCares, PATLive employees help strengthen our community.

PATLive was established in 1990 to fill a need for voicemail services. The company has grown from a single employee in a small office to 140 employees. Today, PATLive is a value-added telephony services provider with over 22,000 customers in the U.S., Canada, Australia, Taiwan, and Hong Kong. During its early growth, PATLive made the Inc. 500 list three times and the National Technology Fast 500 list twice.

The company was started and is still owned by Glen Davidson, who serves as company Chairman. In 1998, PATLive was the Small Business of the Year in Tallahassee; in 1999, Mr. Davidson was a recipient of the Entrepreneurial Excellence Award from the Jim Moran Institute at Florida State University’s College of Business. In 2007, Mr. Davidson was recognized by Leadership Tallahassee with the Servant Leadership Award for his many years of community service and leadership. Prior to founding PATLive, Mr. Davidson founded and sold a software company that later went public and is now owned by a private equity firm.

In 2008, PATLive relocated and expanded to a newly-renovated office building. Our telephone and computer facilities are used as a technology showcase by our vendors.

For more information about PATLive, browse our press releases or read our statement of values.