Industry

We love customer service tools and software at PATLive. They make our jobs easier and help our customers get the best possible service we can provide. You can only get so far with your customers with nothing but a telephone and your sparkling personality at your disposal. As our world becomes more mobile, it is…

Let’s face the facts: plumbers and HVAC contractors are in high demand. Because of that necessity, it seems as if they could be successful without upholding any kind of customer service standards. In reality, the greatest issue for these providers is lack of time – there isn’t enough time for these contractors to always focus on service that dazzles.

There are plenty of advantages to hiring virtual receptionists that you’re likely already familiar with. Having someone else handle incoming calls is an enormous time-saver, and the fact that you can pass off the task to someone who will treat your customers as well as you do is a huge advantage. You and your staff…