Would we be bragging if we called ourselves customer service extraordinaires? It isn’t bragging if it’s a fact! At least, that’s what my mom has told me.
At PATLive, our number one concern is to take care of our customers and their customers with a deft hand. We place a high touch on all of our services and take our customer feedback very seriously. So, it’s no wonder we consider our team customer service experts.
We don’t expect you to take our word for it. Here are 8 of our favorite customer service tips from the team at PATLive.
A little empathy goes a long way with customers. Instead of treating your service as a turnstile, give each customer the time they deserve to be heard and understood.
Do you know how much you lose out on if you take a customer complaint and don’t act on it? This is an opportunity for you to fix an issue that is not only a problem for this customer, but could potentially be one for numerous other people choosing to stay silent. Take action on those customer complaints.
Whether you’re a customer service rep or the owner of a small business, it can get exhausting taking back to back calls from your customers. Play little psychological tricks on yourself to get yourself revved up. A caller can always hear a smile in your voice.
You know Beyonce demands perfection from her staff. Any company with customers actually works for them, so it’s important to know your product inside and out. Double checking your spelling and grammar is simply another way of showing appreciation.
The customer doesn’t care about your bottom line. Instead, the customer cares about how your product helps them live a better life, and that they know they will be taken care of when something goes wrong. Going out of your way to provide service that is customer-centric shows that you care about the customer more than you care about your dream Ferrari.
When onboarding new customers, it’s important that you provide all the information they need to get started. How frustrating is it to get a new product with little to no explanation of how to make it work? Providing plenty of emails with tips or guides on getting the process started is always appreciated.
This quote by Sunnie shows that the little things matter, and it can be a simple as the language you use to create a great experience overall.
We all make mistakes. Our products will have issues, things won’t get shipped to the right places, maybe a customer wasn’t handled with care on the phone or an email got missed.
We live in an imperfect world. It’s what you do after those mistakes have been made that really counts. Take accountability for any issues that arise, find a solution, and use it as a way to build a better service standard in the future.