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This week we’re sharing a post from one of our favorite social media friends, Steve DiGioia. Steve is a renowned customer service trainer, author and speaker, and shares a ton of great advice on his blog. One of our favorites is a post about the service lessons he learned by being a plumber first. It’s an…
It’s a different day, but the story remains the same: you have just finished up work for the day, your receptionist has headed home and you’re daydreaming of unwinding over dinner. And just as you go to lock the door, your phone rings. You sigh, but you answer anyway. It’s a customer. And they need…
Customer service that delights. That’s always the goal, right? It’s easy for business owners to get bogged down with all the options for creating the best possible customer experience. From paying consultants to software to chat tools and on and on…there are a number of solutions right at your fingertips. The thing is that all…
Entrepreneurs are a hard-working and brave lot. Think about it: they have the cojones to start businesses in the face of turbulent economic conditions, are constantly brainstorming to solve problems in new ways, and withstand tons of adversity. Yet, they still come out on the other end as thriving survivors. Their power resides in their…
Have you ever been proud to tell someone about how little you sleep? Did you brag about how much you accomplished or how much money you made because you only sleep three hours a night? Your arrogance could be costing you. Jason Fried, co-founder of the task management tool Basecamp is fed up listening to…
The time has come and your journey has begun. Though you can’t be sure what dark roads you will encounter, you can be certain you will find your destiny at the end. There are no wizards. No wraiths. No lords, ents, or imps. There is only your business, its customers, and their experience. I’m talking…
To say real estate investors are busy is a gross understatement. Agents are constantly rushing to appointments with partners or to show one of their available properties or putting out any number of property management fires; it is not a career choice for the timid. The very nature of the job has the investor on…
Call center agents have one of the most stressful jobs on the planet. Sure, they aren’t the President of the United States or a general in the army, yet handling customer issues can really take its toll on a person physically and psychologically. Why is the job so stressful? If you boil it down to…
I vahnt to suck your blood! Or at least get you to pay for a large-sized order of fries for 50 cents more. The tempting beast that is upselling – a sales technique used to lure customers into purchasing a more expensive item or an upgrade – has been around for eons. In fact, there…
I am an avid watcher of Real Housewives of New York. My favorite person of the show: The Countess LuAnn de Lesseps. She’s snooty, always dressed impeccably and has the most enviable collection of giant statement necklaces ever. She’s also an authority on etiquette; de Lesseps even has a song about etiquette that is awash…