If you'd like to have access to a virtual receptionist at all times for your company, we have exactly what you're looking for. Our services will make it seem as though you have a live and personal receptionist on hand at all times.
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We know how important your customers are, so we are available for you whenever you need a virtual receptionist. Use our phone number or forward your calls to us.
Use our number
We provide all of our businesses with a toll-free or local number. You may use this number on your marketing materials, and calls to your office will be directed to us. This works best if you plan to have our live receptionists answer all of your calls.
Call forwarding
There are two popular options available. These must be set up through your local phone company, however, we still provide you with a local or toll-free number, and you forward your existing phone number to the new number provided.
- Busy, or no answer forwarding - This option handles any call that comes in when your line is busy or you are unable to answer within a set number of rings. This option is ideal for businesses that need us to answer their calls whenever they are not available and want to have an automated process in place.
- Manual call forward - Most service providers allow a manual call forward at anytime (typically *72 to activate, but check with your provider). This works best if you want the flexibility to have us only answer calls occasionally, on a changing schedule.
Features & Pricing
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Also know that we will work with you, creating a script that our receptionists will use when answering your calls. We will get to know you and your specific needs.
More information about our live answering service:
- The right people - Our receptionists are friendly and from right here in the U.S. And they must pass a series of interviews, tests, and background checks.
- Training is key - We require a rigorous training program, administered by our own in-house training team. It includes weeks of classroom study, practice calls, and tests.
- Friendly & professional - We maintain a high level of professionalism without losing the personal touch and will make your callers feel both confident and at ease.
On the right side of this page, you will find a demo video and some sample scripts for reference.
Features & Pricing
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While just having a live person answering the phone can make all the difference, we don't stop there in providing great live answering service. Here are some of the things we can do to help your customers:
- Take messages - We can act just like an in-house personal assistant. Our receptionists record basic information such as the callers' name, number, and best time to reach them.
- Transfer calls - If you want to give the caller the option to talk to you directly, we can transfer the call. We perform both warm and cold transfers.
- Order entry - Our receptionist can take orders for you right over the phone. If you have a Web site that has a simple ordering process, we can link directly to it for easy order fulfillment.
- Schedule appointments - When we know your schedule, we can take extra burden off you by actually setting an appointment schedule. For an extra dollar a day you can use our online appointment scheduling software. This robust software can be used to handle all of your appointment needs.
Features & Pricing
