Services - Call Center Services

24/7 Call Center Services

The capabilities of
a big call center.
The high-touch service of a boutique.

A trusted call center partner for more than 27 years.

PATLive has decades of experience delivering high-quality, high-touch services for a wide range of clients, including national brands, government organizations and growing enterprises. Our agents in Tallahassee, FL answer over 1M calls annually, but don’t think you’ll be just another number. We understand how important every call is to your business and will develop a program that meets your unique needs no matter what line of business you’re in.

A partner you
can count on

dedicated receptionists

Outstanding Agents

Not only do PATLive’s call center services come with a team of agents who learn what makes your business special. But you’ll be assigned an account manager responsible for your ongoing performance. This process optimizes your results and keeps you informed along the way.

specialized agent training

Specialized Training

With PATLive you never have to compromise on call quality. All of your agents will receive training and certification specifically on your business. Plus all calls are recorded and each receptionist is graded on their calls daily. This is a big reason we have the best service levels in the industry.

transparent monthly reports

Real Results

With PATLive’s call center services you will receive a monthly report summarizing your call details or you can access your dashboard live at any time. Plus your dedicated account manager will continually optimize your calling script and meet with you as needed to highlight insights and suggest improvements.

Proven process
that delivers

Our passionate and highly trained product specialists get to know your business - learning what makes you unique, customizing your script and always keeping you informed along the way. We see our job as an extension of your business, improving the experience of your customers, saving you time, reducing your costs and ultimately growing your revenues.

Get to know

Get to
know you

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Get to know

Customize
your script

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Get to know

Assign dedicated specialists

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Get to know

Keep you
informed

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  • Over 125 agents, all located in the US
  • Bilingual service in English & Spanish
  • No volume commits, scale as needed
  • Mgmt team with 50+ years experience
  • Individualized training for every client
  • 90% of calls answered in < 20 seconds
  • Proactive call scripting optimizations
  • Every call recorded for random audits
  • Regular client satisfaction check-ins
  • Over 125 agents, all located in the US
  • Bilingual service in English & Spanish
  • No volume commits, scale as needed
  • Mgmt team with 50+ years experience
  • Individualized training for every client
  • 90% of calls answered in < 20 seconds
  • Proactive call scripting optimizations
  • Every call recorded for random audits
  • Regular client satisfaction check-ins

Extensive offerings
for any need

Message Taking
Lead Collection
Order Processing
Appointment Scheduling
After-hours Support
Event Registrations
Call Transfers
Help Desk
Emergency Response
Overflow Support