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What is great customer service and how is it done? That’s a question we seek to answer every month or so as we highlight a company that takes its customer service and turns it up to eleven. Zappos is known far and wide for its unbeatable customer service practices. Have you heard about the time…

“If you build it, they will come.” Everyone knows that famous line from “Field of Dreams,” the tear-jerking tale about baseball and unrealized relationships or ambitions. It’s still the quintessential dude flick. Little did you know that line could be turned into a lesson on customer retention. Sure, you can build a small business and…

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ― Maya Angelou You don’t have to be a zen-buddhist or a humanitarian to create a company that is focused on making its customers happy. Your employees don’t need to…

Don’t panic, but crisis planning should be at the forefront of every business owner’s mind. Being aware of what could potentially go wrong in your business will help you be prepared should disaster strike. What types of disasters are we talking about here? It’s the bad stuff: fires, earthquakes, violent storms, workplace violence, bomb threats,…

“Your customer doesn’t care how much you know until they know how much you care.” ~ Damon Richards Stories of customer service that goes above-and-beyond are always captivating. Most people expect either run of the mill or poor service with long wait times and uncaring staff. When the opposite of that happens, it’s like stumbling…