Additional Minutes

Here’s how additional minutes work with your PATLive services.

After your package minutes, you’ll begin using additional minutes

If you use all your package minutes within a billing cycle, weโ€™ll continue to answer your calls per normal, but weโ€™ll begin charging the โ€œAdditional Minutesโ€ rate listed in your plan details.

Illustration of additional answering service minutes
Pricing plan visual for additional virtual receptionist minutes.

Additional minutes don’t apply to the Basic plan

Package minutes arenโ€™t included in the Basic plan, so it has no concept of โ€œAdditional Minutes.โ€

For customers on the Basic plan, all live talk-time is charged at the rate specified in your plan details.


Every PATLive plan delivers a great value for the dollar.


You can change your plan selection at any time.


All our rates are competitively priced within our peer group.

Frequently Asked Questions

Package minutes donโ€™t roll over from one billing cycle to another, but if you find that youโ€™re not consistently using all of your minutes, give us a call at 800-775-7790 to see if another size plan might be better suited to your needs.

You can upgrade or downgrade your plan at any time; your changes will take effect at the start of your next billing cycle.