This Is Why Successful Real Estate Investors Use Live Receptionists
To say real estate investors are busy is a gross understatement. Agents are constantly rushing to appointments with partners or to show one of their available properties or putting out any number of property management fires; it is not a career choice for the timid. The very nature of the job has […]
Customer Service Insight: How We Combat Call Center Burnout
Call center agents have one of the most stressful jobs on the planet. Sure, they aren’t the President of the United States or a general in the army, yet handling customer issues can really take its toll on a person physically and psychologically. Why is the job so stressful? If you boil […]
How Upselling Can Make You Look Like a Greedy Vampire
I vahnt to suck your blood! Or at least get you to pay for a large-sized order of fries for 50 cents more. The tempting beast that is upselling – a sales technique used to lure customers into purchasing a more expensive item or an upgrade – has been around for eons. […]
Business How-To: Customer Service Phone Etiquette
I am an avid watcher of Real Housewives of New York. My favorite person of the show: The Countess LuAnn de Lesseps. She’s snooty, always dressed impeccably and has the most enviable collection of giant statement necklaces ever. She’s also an authority on etiquette; de Lesseps even has a song about etiquette […]
The Top 5 Customer Service Skills Every Employee Should Have
It should be a rite of passage that everyone work one retail position in their lifetime. Retail positions get you out on the floor, mingling with the customers, and truly learning what customer service is all about. It’s in-your-face customer service. It’s where you can get a grasp on different personalities and […]
Your Customer Service Guide for 5 Difficult Personalities
It can be a jarring experience. You go about your day and usually only speak with kind folks who are patient and have an easy time explaining their issues. They leave, pleased with your service. And then it happens: Your business has made someone mad. No matter what you do, you can’t […]
5 Tools Your Business Should Be Using
Does your business still rely on Microsoft Office to do everything? If so, you’re missing out on some crazy-amazing tools that will make your business run more efficiently and keep you miles ahead of your competition. It’s understandable to be afraid of new tools and easy to stay with what you know. […]
5 Things Every Virtual Office Needs
I am at work, but my office for today doesn’t have the conventional four walls. I’m sitting at my local coffee shop, sipping on a foamy (and ultra strong) latte and writing this article. Between paragraphs, I give my eyes a break and check out the other folks; some are typing away […]
What to Do When A Customer Yells at You
Customers are going to get angry. And then some customers are going to get heated. Whether you work as a customer service rep for a larger company or if you just opened your doors for business, an elevated situation with a customer is never ideal. If you look at the flip side, […]
Above and Beyond Great Customer Service: A Profile of Zappos
What is great customer service and how is it done? That’s a question we seek to answer every month or so as we highlight a company that takes its customer service and turns it up to eleven. Zappos is known far and wide for its unbeatable customer service practices. Have you heard […]