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5 Easy & Actionable Ways to Celebrate National Small Business Week 

National Small Business Week Business Owner

Small businesses and their owners are the unsung heroes of our economy, deserving of every accolade and celebration. They inject creativity, passion, and resilience into our communities, embodying the spirit of innovation and hard work.   National Small Business Week (NSBW) is a time when these tireless entrepreneurs are spotlighted, reminding us of […]

5 Worthwhile Ways a Virtual Receptionist Helps You Achieve More

PATLive virtual receptionists

Productivity is a struggle for small business owners. Distractions – like a ringing phone – make it difficult to stay focused and, ultimately, regain that focus. A study by Florida State University found that productivity and performance are at their peak during uninterrupted 90-minute intervals. I know. You’re reading this and thinking, […]

How Millennials Are Changing the Workplace

Millennials are changing the workplace: A group of Millennials

Millennials Are Changing The Workplace Over the past decade, there have been countless lists and articles published about all the things that Millennials are killing. But seeing as how Millennials and Gen Z now make up almost 45% of the workforce (in 2023, according to John Hopkins University compiled research data, Millennials […]

How to Transform Negative Reviews Into Opportunities

Every business with an online presence will experience it at some point. That dreaded, awful feeling that comes when you see a “less than glowing” review from a customer pop up online.  Maybe their order came late, or not at all, or arrived broken. Perhaps they felt they ended up with lackluster […]

6 Quick Ways to Spark Growth in Your Small Business

When you first launch your small business, it can feel like growth is happening slower than you ever thought possible. Every time you gain two new customers, you lose one, whether it’s because a contract ends or natural churn rates have taken hold. And while you know that once you gain traction […]

The Benefits of Outsourcing Calls with an Answering Service

If you ask a list of small businesses if they’d like 100% of their phone calls answered, they’d say “Of course!”. If you ask the same small businesses if they need an answering service, the answers will most likely vary. Maybe it’s because of a limited budget, maybe it’s because they don’t […]

10 Books Every Small Business Owner Should Read

business books

Knowledge is power. It’s a cliche, but it’s a cliche for good reason, especially for people taking on big ventures like running their own business. Starting, running, and growing a small business is no easy task, and there is so much information you need to know to find success long-term.  Plenty of people […]

7 Ways to Promote Your Business This Small Business Saturday

Small business owner doing business

As a live answering service for thousands of businesses nationwide, small businesses have a special place in our hearts. Making up 99.9% of U.S. businesses and 47.5% of the workforce, small businesses play a critical role in the economy.  That’s why American Express created a holiday just for small businesses in 2010, […]

The Benefits of Call Answering Services: An Infographic

As a busy business owner, you know the importance of the ringing phone but that doesn’t mean you have the time or resources to answer every call. Enter call answering services, the business solution that does so much more than message taking. With service packages now starting at just $39/month, you can […]