4 Crazy Simple Ways to Communicate Better With Your Customers
If you ever thought customer communication is over-rated, consider this simple fact: 70 percent of consumers are willing to spend more with companies that provide excellent customer service. Source: Neil Patel Blog The way you interact with your customers has a direct impact on your sales numbers. If they’re treated with respect […]
Answering Service Tips: How To Keep Your Cool During Stressful Calls
It’s impossible to make everyone happy all the time, and owning a business practically places you in the hot seat. Those customer complaints are sure to come. It’s how you handle them that makes all the difference. Answering calls from angry customers is just one stressful task small business owners have to […]
6 Ways Answering Your Own Phone Harms Your Business (And How An Answering Service Helps)
You want to be as hands-on in your businesses as possible, but sometimes delegating certain tasks to other people is the best solution. Answering your own phones, for example, is one of those tasks that would be better handled by a receptionist or answering service. If you’re answering your own calls yourself […]
3 Things I Learned About Customer Service by Being a Plumber First
This week we’re sharing a post from one of our favorite social media friends, Steve DiGioia. Steve is a renowned customer service trainer, author and speaker, and shares a ton of great advice on his blog. One of our favorites is a post about the service lessons he learned by being a plumber […]
6 Reasons An After Hours Answering Service Builds Your Business
It’s a different day, but the story remains the same: you have just finished up work for the day, your receptionist has headed home and you’re daydreaming of unwinding over dinner. And just as you go to lock the door, your phone rings. You sigh, but you answer anyway. It’s a customer. […]
7 Simple Tips that will Actually Boost Your Customer Service
Customer service that delights. That’s always the goal, right? It’s easy for business owners to get bogged down with all the options for creating the best possible customer experience. From paying consultants to software to chat tools and on and on…there are a number of solutions right at your fingertips. The thing […]
Infographic: Maneuvering 5 Difficult Customer Personalities
All small business owners have their bugaboos. Some may be terrible at following a budget or tracking finances. Another may avoid marketing like the plague, while others may have a tough time managing a difficult customer. Do complaining customers freak you out? Does it drive you crazy when your customers are overly […]
The 26 Ultimate Inspirational Quotes from Successful Entrepreneurs
Entrepreneurs are a hard-working and brave lot. Think about it: they have the cojones to start businesses in the face of turbulent economic conditions, are constantly brainstorming to solve problems in new ways, and withstand tons of adversity. Yet, they still come out on the other end as thriving survivors. Their power […]
This Is Why Successful Real Estate Investors Use Live Receptionists
To say real estate investors are busy is a gross understatement. Agents are constantly rushing to appointments with partners or to show one of their available properties or putting out any number of property management fires; it is not a career choice for the timid. The very nature of the job has […]
Customer Service Insight: How We Combat Call Center Burnout
Call center agents have one of the most stressful jobs on the planet. Sure, they aren’t the President of the United States or a general in the army, yet handling customer issues can really take its toll on a person physically and psychologically. Why is the job so stressful? If you boil […]