5 Simple Ways to Make Your Customer Service Shine Into the New Year
The end of the year is headed towards us full steam. Before we know it, we’ll be in the hectic holiday season and then, bam! 2020 will be here. There’s nothing like the upcoming close to the year to create some urgency in your business. As a small business owner, you’re taking […]
Customer Service Week: How to Celebrate in 2019
Customer Service Week is a nationally recognized event celebrated annually on the first full week in October. If you’re wondering why anyone would ever want to celebrate customer service for a day, let alone an entire week, here’s why. At PATLive, we celebrate Customer Service Week to remind our live receptionists what […]
Customer Journey Mapping: What It Is & How to Get Started
Customer journey mapping is gaining prevalence in the business world, especially within the realm of customer experience. Some CX experts might even say if your business hasn’t taken the time to create a journey map, it can’t properly serve its customers or anticipate their pain points. While there are many ways to […]
The True Value of Providing Human Customer Support
Do you dread calling a customer service line? Unfortunately, that’s what many of us find ourselves doing when placing a call to a business where we know we won’t get through to a human being. And if we do reach a person, we have to repeat our stories a handful of times […]
7 Customer Service Trends Driving Success in 2019
Everything about the business world is rapidly evolving, ranging from the tools we use to connect to customers to how exactly those client interactions are going. Customer service trends are no different. We’re very much living in a buyer’s market, where the client holds all the power and has the option to […]
7 Tips For Outstanding Phone Customer Service
We’ve all been an angry customer on the other end of the phone, frustrated with a problem that a brand has caused us while a customer service representative tries to come up with a solution for us. Some calls go great, with an outstanding rep who really seems to care about your […]
Why Phone Calls are Essential to Customer Service
Customer service has increasingly become an omnichannel experience for both customers and the businesses trying their best to serve them. Trying to keep up with the evolving technological landscape, many companies are offering phone lines, social media messaging, email responses, and even live chat on their site. With so many options, it’s […]
3 Undeniable Reasons Your Business Needs a Live Receptionist Now
The phone is ringing. Again. It’s ringing when you’re trying to finish an expense report. It’s ringing when you’re trying to take ten minutes for lunch. It’s even ringing while you’re on the phone with another client. Whether it’s an employee trying to get in touch, a vendor who needs clarification, or […]
How to Make a Great Company Phone Greeting
First impressions matter, and even if someone is familiar enough with your business to get on the phone and reach out, that first call can have a big impact on how they perceive your business. Your company greeting should be created with that in mind. A strong company greeting will start the […]
7 Ways An Answering Service Puts Money Back Into Your Pocket
Answering services get dismissed by business owners due to the initial cost. Yet, partnering with one is an investment that will pay for itself repeatedly. One huge benefit of answering services: they provide all your customers with a live person on every call. But there’s more. Answering service agents help with tasks […]