Call Management: The phone is the cornerstone of your business. Not only does it connect you with customers or clients, but the fact that you have a phone shows how much you value the customer experience. One way to make your calls more efficient is to build out a call flow. In this post, you…
Embracing the Digital Shift: How to Master the Virtual Office Landscape: I am at work, but my office for today doesn’t have the conventional four walls. I’m sitting at my local coffee shop, sipping on a foamy (and ultra strong) latte and writing this article. Between paragraphs, I give my eyes a break and check…
Startup founders and younger CEO’s move people with their grand visions of creating products that better our lives. Uber has changed the way we think about transportation. Tinder has changed the way people date (or, er, meet others). Facebook has dynamically changed the way we communicate and connect with friends and family. Another thing these…
I recently realized I spend way too much time watching reality TV, particularly the show with a set of housewives based in large cities. You know the ones. I started watching these shows nearly a decade ago on a day I stayed home sick in bed. I couldn’t turn it off; the sheer silliness of…
The past twenty years have been more like a hundred, when it comes to customer service expectations. We’ve reached a point where technology and globalization are challenging brands across the world. And those brands are loosening their purse strings in order to meet these elevated expectations. According to a Salesforce study, 80% of service decision…
Is your telephone ringing? (No, this post is not about prank calls.)Due to the popularity of social media, email and website forms, many owners have forgotten about or have eliminated the phone from their businesses. This could be a major mistake.
Startups and Customer Service: Startups are buzzing and busy. So much work is going into getting them off the ground, and sometimes customer service gets lost in the shuffle. Regardless of whether your startup is an app, software, or service, it’s imperative to have dedicated customer service staff in place. Here are 3 ways a…
What is the point in having a traditional office when there are so many tools that make staying connected possible from anywhere in the world? Do you roll your eyes when you see photos of entrepreneurs working from a beach with cocktail in hand? If so, you’re probably just jealous since you’re sitting at an…
Losing a Customer: Two weeks ago, I was getting some grocery shopping done at one of those big box retailers. The new year had just crept its way into the world and I was celebrating by not buying carbs. It’s the worst way to celebrate anything, in case you were wondering. I rounded a corner…
Funding Small Business So, you didn’t wake up a millionaire either? I had big plans for all that Powerball money; most of my new money plans included me drinking an unlimited supply of icy adult beverages on a private beach all alone, but I digress. Maybe you had grander, more useful plans for your winnings…