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Posts by: PATLive Team

5 Customer Service Skills that Drive Every Business

Customer service departments don’t just exist to address issues after they’ve already happened; they’re meant...

The Benefits of Call Answering Services: An Infographic

As a busy business owner, you know the importance of the ringing phone but that...

Why eCommerce Customer Service is the Difference Your Brand Needs

Quality customer service is crucial in every industry. However, compared to a brick and mortar...

The Role of the Phone in the Customer Service Lifecycle

Delivering excellent customer service relies on your ability to understand your customers, their relationship with...

Virtual Receptionists: What They Are And How They Help Your Business Grow

Starting a small business can be one of the most difficult things anyone can do....

How to Drive More Phone Calls Using Your Law Firm's Website

The average day at a law practice is action-packed, so it can be easy to...

Customer-Friendly Business Associate Shaking Hands

5 Simple Ways to Make Your Customer Service Shine Into the New Year

The end of the year is headed towards us full steam. Before we know it,...

Happy Customers celebrating

Customer Service Week: How to Celebrate in 2019

Customer Service Week is a nationally recognized event celebrated annually on the first full week...

Business Podcasts Every Entrepreneur Should Listen To

International Podcast Day is September 30th – and it’s no wonder this new medium has...

4 Ways to Get the Most Out of PATLive’s Answering Services

Though plenty of businesses see the appeal of having an answering service to keep their...