Author: PATLive

Don’t panic, but crisis planning should be at the forefront of every business owner’s mind. Being aware of what could potentially go wrong in your business will help you be prepared should disaster strike. What types of disasters are we talking about here? It’s the bad stuff: fires, earthquakes, violent storms, workplace violence, bomb threats,…

“Your customer doesn’t care how much you know until they know how much you care.” ~ Damon Richards Stories of customer service that goes above-and-beyond are always captivating. Most people expect either run of the mill or poor service with long wait times and uncaring staff. When the opposite of that happens, it’s like stumbling…