We help businesses answer calls, place calls, and field web chats.
Our virtual receptionist services are flexible, affordable, and easy to add for your business.
With our 14-day free trial, it's easy to test drive PATLive for free!
We’re so confident you’ll love our services, we’re giving you two weeks of service – completely free.
Get set up instantly online or by phone.
Configure online or take advantage of onboarding.
No limits or restrictions during the free trial.
We can start taking your calls immediately.
Your personal account rep is always available to help.
If you decide not to move forward, you owe nothing!
Select your plan, and get all our capabilities for one low price.
There are no complicated tiers to navigate, or per-feature fees to worry about. All our plans include every capability we offer — call screening & transfers, message taking, lead collection, appointment scheduling, order processing, and more. Just pick your minutes, and you’re all set.
Not sure how many minutes you need? The free trial is a great way to gauge your actual call volume, and you’re never locked in. You can upgrade, downgrade, or cancel at any time.
Go live instantly with basic service, or use onboarding for full service.
As soon as you complete signup, we can begin answering your calls with basic message taking service.
For the full experience, though, most customers schedule an onboarding session. Your onboarding specialist will work with you to understand your business and build a custom call flow tailored to your specific needs.
After it goes live, they’ll also personally monitor your account for the first 30 days, making optimizations if needed and serving as your personal point of contact for any questions or concerns you may have.
Start forwarding your calls to us.
Once your call flow is ready, it’s time to start sending calls. We provision a dedicated phone number for your account at signup, and you can either advertise it directly, or you can forward calls to it from your current number.
If you choose to forward your calls (most customers do), you can configure the forwarding to be always-on, on-demand only when needed, or ring-no-answer forwarding where it will ring you first and then roll over to us if you don’t answer.
We also offer the option to port your number to our platform – doing so lets you take full advantage of all the business phone system features on our cloud platform (all of which is included for free with your live services).
We'll answer and assist callers as a virtual member of your team, 24/7.
As your calls start coming in, our receptionists answer with fast, friendly, and professional service – and a smile you can hear. They’ll strike the perfect balance between following your directions and delivering an experience that feels natural and organic for every caller.
And because we understand how important every call is to your business, we take quality monitoring and proactive performance coaching very seriously, to ensure we identify and address any potential issues before they turn into a complaint from you.
The net effect? Callers will think they’ve reached a member of your team – not your answering service. Honestly, it’s really that good.
Call screening & transfers
Message taking
Lead collection
Appointment scheduling
Emergency dispatch
Event registrations
New client intake
Order processing
You'll be updated in real-time after every call, via the method you prefer.
Whether you prefer to be updated by email, text message, in our apps, or through an integration with software you already use – we’ll ensure you have instant access to everything happening on your calls.
By Email or Text Message
Get call summaries delivered straight to your inbox or phone by email, text, or both.
Emails
Receive an email summary after every call with all the details you need to follow-up.
Text Messages
Get a text notifications with the key information and a link to access all the details.
Daily Batch Files
Receive a daily email with one convenient file that includes all the details on the day’s calls.
In-App
With our web and mobile apps, you can stay connected from anywhere. Receive push notifications, update your status, view call details and messages, listen to call recordings, access easy-to-use call reporting, and more.
Mobile App
Available for iOS and Android. Access everything happening on your calls, and take advantage of business calling, texting and more on your PATLive phone number.
Web App
No software to download or install. All the same features as our mobile app, plus an easy-to-use reporting dashboard that gives you even more insight into your interactions.
Via Integration
With our native integrations, on-call actions can flow directly into your tools – just as if you’d done them yourself. Leads go to your CRM, appointments hit your calendar, orders land in your ecommerce dashboard. It’s like we’re sitting right next to you, working with you in the software you already use.
Need us to make outbound calls, as well? We'd be happy to.
Offload your callbacks, speed to lead follow-ups, appointment confirmations, renewal inquiries, and more to our team. We’ll make up to 3 attempts to reach them live, and if we haven’t connected by the third try, we’ll leave a voicemail. Plans start at $19/mo.
And live chats on your website? Yep, we do those, too.
Capture leads, answer customer questions, and provide real-time support — all through your website’s chat widget. Our team handles every conversation with the same friendly, professional touch we bring to your calls. Plans start at $19/mo.
Frequently asked questions.
Your free trial is a full-feature test drive of PATLive’s live answering service. There are no limitations, so you can experience everything PATLive has to offer from day one.
Your service continues without interruption. Your calls will be answered exactly as they were during your trial, and your selected plan will begin. There are no surprises or changes to the way your calls are handled (unless you’d like to make changes, of course – those are always welcome, just let us know).
You can be up and running quickly. Create your account, tell us how you’d like your calls handled, and your first call can be answered within minutes.
No! PATLive offers affordable month-to-month service with no contracts required. You can upgrade, downgrade, or cancel anytime.
Absolutely not. PATLive is happy to handle your calls 24 hours a day, 365 days per year, for the listed package price. No surprises or “gotchas”!
Experience all the benefits that 24/7 live receptionist services can provide your business.
With PATLive’s live receptionists answering your calls, it’s a win-win for both you and your callers. Your callers will get the fast, friendly, and professional help they want – no matter when they call. And you’ll get all the benefits of never missing a call, plus all the benefits of not taking the calls.
With our 24/7 live answering service, you’ll never miss another call again, so you can be sure you’re capturing every opportunity and making a great first impression every time someone contacts your business.
With missed calls being a thing of the past, and a team of receptionists with the training, experience, and tools to handle everything from scheduling to order processing, you’ll almost certainly make more sales and keep your calendar fuller.
In a world of poor customer service, good customer service really stands out. Set yourself apart from the competition by ensuring customers can always reach your business and get the friendly, professional help they expect – no matter when they call.
With our team handling the calls, you’ll have fewer interruptions – so you can focus and be more productive. Set your status in our web and mobile apps, and we’ll always know when you’re available for transfers, and when you don’t want to be bothered.
Interruptions aside, phone calls eat up valuable time you could otherwise be spending on billable or revenue-generating tasks. With the calls offloaded to us, you’ll be amazed how much more you can get done in a day.
At the end of the day, more leads, more sales, better support, and improved productivity add up in big ways to help you grow your business. Get started today with your 14-day free trial – it’s completely free and the best way to see for yourself all that PATLive can do for you.
Get started today!
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start your free trial today, or reach out to Sales to learn more.
