PATLive Honors Duane Gilbert and Jessica Brennan with Inaugural Glen A. Davidson Legacy Award
FOR IMMEDIATE RELEASE
Award Recognizes Team Members Who Embody the Company’s Founding Values, Culture, and Commitment to Service
TALLAHASSEE, FL — April 9, 2026 — PATLive, a leading provider of live virtual receptionist services, recently announced the first recipients of the Glen A. Davidson Legacy Award, honoring Duane Gilbert and Jessica Brennan for their outstanding contributions to the company’s culture, values, and customer experience.
Established in 2025, the Glen A. Davidson Legacy Award recognizes team members who exemplify the guiding principles and people-first philosophy instilled by PATLive’s founder, Glen Davidson. The award celebrates individuals whose daily actions help preserve and advance the culture that has defined PATLive for more than 35 years.
“Duane and Jessica represent the very best of who we are as an organization,” said PATLive CEO Jackie Gonzalez, Esq. “They don’t just live our values, they strengthen them. Their leadership, accountability, and care for both customers and teammates reflect the legacy Glen built and the future we are committed to protecting.”
The award was presented during PATLive’s annual company meeting, with special remarks from Sharyn Davidson, widow of founder Glen Davidson, who joined the celebration to honor her late husband’s enduring impact on the organization.
“Glen believed deeply in people; in their potential, their integrity, and their ability to do meaningful work when given trust and opportunity,” said Sharyn Davidson. “Seeing that legacy carried forward through Duane and Jessica is incredibly meaningful to our family. They embody the qualities Glen admired most: belief, hard work, humility, and perseverance.”
Honoring a Legacy of People and Purpose
Duane Gilbert, Senior Software Developer, was recognized for his consistent leadership, problem-solving mindset, and unwavering professionalism. Over his impressive 26-year tenure with PATLive, he’s always been known for his willingness to “figure it out” and support colleagues across teams, Duane has played a critical role in ensuring operational excellence while fostering trust and collaboration.
Jessica Brennan, Client Experience Manager, was honored for her adaptability, initiative, and commitment to stepping up when it matters most. As PATLive continues to evolve, Jessica has consistently demonstrated ownership and resilience, embracing new responsibilities while maintaining a strong focus on service quality and team support.
Together, the recipients exemplify PATLive’s guiding principles, including accountability to customers, transparency, balance, kindness, and an uncompromising commitment to service excellence.
Carrying the Legacy Forward
Originally founded as Concord Communications, PATLive has grown into a multi-million-dollar organization while remaining proudly family-owned and deeply rooted in the belief that people come first. The Glen A. Davidson Legacy Award will be presented annually to team members who help preserve that rare culture built on trust, hospitality, and shared success.
“As we look to the future, this award serves as both a tribute and a promise,” added Jackie. “A tribute to where we came from, and a promise that we will continue to honor Glen’s legacy by recognizing the people who make PATLive exceptional.”
About PATLive
PATLive is an award‑winning live virtual receptionist service that makes businesses sound their best on every call, 24/7. Through highly trained, 100% US-based live receptionists and tailored call handling, every customer interaction is managed with professionalism, empathy, and expertise. For more than 35 years, PATLive has proudly supported businesses nationwide with reliable, people‑powered service, helping capture more opportunities while protecting reputation and customer relationships. Learn more at www.PATLive.com.
