What are Virtual Receptionists? The PATLive Guide
You might’ve heard the term “virtual receptionist” before, and it’s not immediately clear what exactly they are or what purpose they serve. Are they robots? Do they sit in the corner of your office, beeping like the Jetsons’ robot maid? (We’ll get that one out of the way now—no.) If you don’t […]
Read if You Dare: The Most Dreadful Customer Service Stats of All Time
There’s no stopping it: bad customer service is everywhere. Even worse is that customers have a very low bar for what equates good service; a scant one percent of customers feel that their expectations of good customer service are always met. And yet businesses still miss the mark. We all know that […]
4 Crazy Simple Ways to Communicate Better With Your Customers
If you ever thought customer communication is over-rated, consider this simple fact: 70 percent of consumers are willing to spend more with companies that provide excellent customer service. Source: Neil Patel Blog The way you interact with your customers has a direct impact on your sales numbers. If they’re treated with respect […]
Answering Service Tips: How To Keep Your Cool During Stressful Calls
It’s impossible to make everyone happy all the time, and owning a business practically places you in the hot seat. Those customer complaints are sure to come. It’s how you handle them that makes all the difference. Answering calls from angry customers is just one stressful task small business owners have to […]
3 Things I Learned About Customer Service by Being a Plumber First
This week we’re sharing a post from one of our favorite social media friends, Steve DiGioia. Steve is a renowned customer service trainer, author and speaker, and shares a ton of great advice on his blog. One of our favorites is a post about the service lessons he learned by being a plumber […]
6 Reasons An After Hours Answering Service Builds Your Business
It’s a different day, but the story remains the same: you have just finished up work for the day, your receptionist has headed home and you’re daydreaming of unwinding over dinner. And just as you go to lock the door, your phone rings. You sigh, but you answer anyway. It’s a customer. […]
7 Simple Tips that will Actually Boost Your Customer Service
Customer service that delights. That’s always the goal, right? It’s easy for business owners to get bogged down with all the options for creating the best possible customer experience. From paying consultants to software to chat tools and on and on…there are a number of solutions right at your fingertips. The thing […]
The One Thing that Will Make Entrepreneurs More Productive
Have you ever been proud to tell someone about how little you sleep? Did you brag about how much you accomplished or how much money you made because you only sleep three hours a night? Your arrogance could be costing you. Jason Fried, co-founder of the task management tool Basecamp is fed […]
5 Tools Your Business Should Be Using
Does your business still rely on Microsoft Office to do everything? If so, you’re missing out on some crazy-amazing tools that will make your business run more efficiently and keep you miles ahead of your competition. It’s understandable to be afraid of new tools and easy to stay with what you know. […]
5 Things Every Virtual Office Needs
I am at work, but my office for today doesn’t have the conventional four walls. I’m sitting at my local coffee shop, sipping on a foamy (and ultra strong) latte and writing this article. Between paragraphs, I give my eyes a break and check out the other folks; some are typing away […]