Are You Customer-Centric? Ask Yourself These 5 Key Questions
It’s easy to assume that your customers are well taken care of and content with their experience using your product. It can be hard to take a good, long look at your customer service strategy to find out the truth: is your company really as customer-centric as you believe?
The Science of Happy Customers
Science and customer service don’t seem like they could possibly belong together. When some hear the word science they might envision a person in a lab coat, swishing some sort of colorful chemical around in a beaker. That guy is doing science! What gets overlooked is the science behind what makes our […]
Customer Service Basics To Boost Your Law Firm
Let’s face the facts: running a law firm keeps you incredibly busy. In reality, the greatest issue for most law firms is lack of time – there simply isn’t enough time to focus on service that dazzles.
You do it all – client intake, client support, marketing, even administrative duties. Keeping the firm running smoothly, it seems like there’s little time to focus on anything else. Yet, it’s important to treat clients like they’re valuable to your firm or you run the risk of losing them to your competition.
Customer Service Basics That Will Boost Your Plumbing or HVAC Business
Let’s face the facts: plumbers and HVAC contractors are in high demand. Because of that necessity, it seems as if they could be successful without upholding any kind of customer service standards. In reality, the greatest issue for these providers is lack of time – there isn’t enough time for these contractors to always focus on service that dazzles.
4 Huge Benefits of an After Hours Answering Service
Many small businesses live and die by their ability to connect and make a good impression with customers over the phone – so it’s integral that all channels are open for contact night and day. An after hours answering service can help you grow your business by creating memorable experiences 24 hours […]
How To Choose a Virtual Receptionist Service
If you were to be on the lookout for a new in-office receptionist, you’d almost certainly take a decent amount of time to find the right person. You’d review resumes, interview multiple candidates, and make sure that your future employee had all the skills and traits necessary to do the job well […]
Call Handling 101
Congratulations! The day is here when you’re getting so many calls that it’s interrupting your day-to-day life or you simply can’t handle them all. While this doesn’t feel like an exciting thing, it means that your business has grown, and you need help managing incoming calls. At this point, growing businesses like […]
A Guide to Hiring a Small Business Answering Service
If you’re reading this, there’s a solid chance that you’re considering hiring an answering service for your small business. Congratulations – this is an exciting step, and it means that your business is growing and you’re being proactive about providing excellent customer service. Choosing a small business answering service or knowing how […]
5 Creative Ways to Show Your Customers You Care
When large corporations make a sale, that’s it; a sale happens, a customer is hopefully pleased, and somebody maybe gets a commission check. That’s typically not the case with small and even medium-sized businesses, where every sale can make a difference. Small businesses see sales coming in and it can make their […]
4 Unexpected Ways a Virtual Receptionist Helps Your Business
There are plenty of advantages to hiring virtual receptionists that you’re likely already familiar with. Having someone else handle incoming calls is an enormous time-saver, and the fact that you can pass off the task to someone who will treat your customers as well as you do is a huge advantage. You […]