Customer Service ROI in Real Numbers: Mission Possible for Every Call
Customer service is like oxygen: invisible when it’s working, painfully obvious when it’s not. Ignore it, and your business will be gasping for air. This Customer Service Week, let’s talk about why every call is mission critical and why great customer service is one of the smartest investments your business can make. […]
Putting the Service Back in Customer Service: How an Answering Service Can Help
How an Answering Service Enhances Customer Service and Satisfaction Customer service is the backbone of any successful business. Yet, in today’s fast-paced digital world, customers often feel neglected—left waiting on hold, navigating endless automated menus, or struggling to get a real human on the line. According to a study by Zendesk, 66% of […]
34 Customer Service Stats You Can’t Afford to Ignore
We all understand the basic value of customer service, knowing that if we aren’t able to deliver a good customer experience, they’re going to walk away unsatisfied. Better customer service means happier customers, which means more profit, better retention rates, and an easier job growing your company. But what exactly does that […]
The Value of Human Support: Why Small Businesses Can’t Afford to Miss the Phone
A customer finds your business online. They’re ready to book, buy, or ask a question. They call the number on your website. It rings twice. Three times. Then voicemail. They hang up. And they call the next business on the list. This isn’t a hypothetical. It’s happening to small businesses every day […]
How to Create a Great Customer Service Experience
The past twenty years have been more like a hundred, when it comes to customer service expectations. We’ve reached a point where technology and globalization are challenging brands across the world. And those brands are loosening their purse strings in order to meet these elevated expectations. According to a Salesforce study, 80% […]
How to Snag a Millennial Real Estate Client
The Millennial Real Estate Client It’s time for our obligatory post about everyone’s favorite generation to rag on: the millennial real estate client. Many articles are overwrought with generalizations about the largest generation in history and these characteristics are rarely positive: they want more success without working for it; they are selfish; […]
Customer Service is the New Wave of Marketing
The New Wave of Marketing: I am a marketer by trade. There. I said it. I adore the marketing world and love living in the content and social media sector which I inhabit. SEO, analytics, impressions, reach, and click-through rates are not dirty words to me, but rather the empirical proof that […]
5 Customer Service Tools You Should Be Using
We love customer service tools and software at PATLive. They make our jobs easier and help our customers get the best possible service we can provide. You can only get so far with your customers with nothing but a telephone and your sparkling personality at your disposal. As our world becomes more […]
Let It Go: The Amazing Power of Taking Blame
Engaging in taking blame: I had a battle royale with my toddler during shower time last night. She is currently in the midst of an internal struggle between the desire to be big enough to take a shower and really hating water spraying in her face. It may not sound like a […]
Eager to Please: Net Promoter Score and Your Business
Your customers are happy and they’re telling everyone about you, creating a bevy of new leads and customers. This is every business owner’s dream come true. A flood of new customers is never, ever a bad thing! But what if you aren’t seeing a flood of new customers pouring in? You are […]