The Florida Bar Preferred Access
With 24/7 phone answering service from PATLive, you can ensure every call is answered quickly and handled right. Your clients will love the receptionists, and you'll love the results. And with Preferred Access, you'll save 10% on your plan!
Our virtual receptionists give you the support you need to present well on every call, provide better service to clients, and be more productive.
24/7 answering, even on weekends and holidays.
Friendly, professional, 100% US-based team.
Just like a front-office receptionist, only remote.
Seamless transfers with your real-time status.
Lead capture, scheduling, client intake, and more.
All-inclusive pricing, no contracts, and a free trial.
Coverage that's tailored to the demands of your practice.
Callers facing financial stress need reassurance and clear direction. We answer every call with empathy and professionalism, routing urgent matters to the right person quickly.
After an accident, callers need help right away — and they need to feel like they’re in good hands. We answer every call with care, capture critical details, and schedule consultations so your team can step in without delay.
Family matters — divorce, custody, adoption — require sensitivity and clarity. Our receptionists pace conversations carefully, gather key details, and route calls to the right team member.
When someone is arrested or facing charges, time is critical. We answer 24/7/365 with reassuring support, ensuring you can connect with new clients no matter when they reach out.
Immigration matters are often urgent and deeply personal. Our bilingual receptionists provide clear, compassionate communication — in English or Spanish — so callers feel heard and supported from the first conversation.
Real estate deals move fast, and clients need timely answers. We answer your calls with friendly, professional service, schedule appointments, and relay critical updates — so your team stays focused on closings, not the phone.
Elder law and estate planning callers need patience, clarity, and time. Our receptionists give them the attention they deserve — gathering details and scheduling consultations so your team can follow up fully prepared.
It doesn’t feel like an outside service, it feels like someone integrated into our team.
Amber Via
Sally Morin Personal Injury
We do a lot more than just answer and take messages.
From scheduling to client intake, we support your law firm with on-call capabilities that go well beyond basic answering and message taking — adding real value to your team.
Virtual front office
Just like an in-office receptionist, only better. No sick days. No missed calls because they were on the other line with another client.
After hours answering
Stay connected to your clients even when your office is closed with professional after hours support.
Overflow handling
Overflow call handling that kicks in seamlessly when your team is busy with clients or in meetings — so every caller gets through and no one is left waiting.
Screening & transfers
We screen and transfer calls based on your rules and each staff member's real-time status — easily updated in our apps.
Message taking
We'll relay an accurate account of who called, how to reach them, and what they needed — so you can follow up when you're available.
Lead collection
When someone calls with a potential case, we capture all the key details — so you have the information you need to evaluate and act quickly on new opportunities.
Appointment scheduling
New appointments, reschedules, and cancellations — we handle them all directly in your calendar or practice management software, just as if your assistant had done it themselves.
New client intake
Our receptionists guide new clients through your intake process, collecting case details and other information, so you're fully prepared with all the details you need to get to work on their case.
Emergency dispatch
For urgent client needs or after-hours concerns, we're always available to field calls and relay critical information to your on-call team without delay.
Bilingual support
Support your Spanish-speaking clients with bilingual receptionists — available between 8am and 10pm ET at no extra charge.
How will your law firm benefit from our answering services?
From improving client experiences to freeing up your staff’s time, here’s how we support your legal practice.
Every call is a chance to connect with a client, capture a new lead, or grow a relationship. When you can’t answer, that opportunity can slip away — potentially to a competing firm. Our team answers 24/7/365, so you can ensure you’re always serving your existing clients well and never missing out on chances to add new ones.
Your clients expect professional, responsive support — especially when they’re dealing with legal concerns. Our receptionists handle every call with care, making sure your clients feel heard and valued, even when you’re in court or unavailable.
Every call is a potential case — and we make sure you capture every one. We ensure you never miss a call that could result in a new lead, and once you’ve brought them on as a new client, we help deliver a smooth, thorough intake process that makes a great first impression for the client and saves a lot of time for you.
Every time your phone rings while you’re preparing for a case, meeting with a client, or in court, it pulls you away from the work that matters most. Our team answers those calls for you — so you can stay focused on your caseload without the constant stop-and-start.
Phone calls don’t just interrupt your day — they take time away from case prep, client meetings, and managing your practice. With the calls offloaded to us, you’ll have the time and space to focus on the legal work only you can do.
When your calls are handled professionally and consistently, your firm grows — not just in revenue, but in reputation and client loyalty. Because when every call is treated as a chance to make a great impression and strengthen your reputation, your clients are happier, more loyal, and more likely to refer others.
Benefits of a Legal Answering Service
See how legal answering services help firms capture leads and deliver a better client experience.
Legal Answering Services FAQs
Cost of In-House Vs. Virtual Receptionist
Seamless support through our integrations.
Our native integrations make your virtual receptionists feel like they’re sitting right next to you. When they schedule a consultation, capture a lead, or update a client record, it updates your calendar, practice management software, and other tools in real time — just as if you’d done it yourself.
Frequently asked questions.
Yes, our US-based receptionists are well-versed in legal terminology and the culture of the legal field. They receive specialized training to handle legal calls with professionalism and accuracy.
We handle various call types, including client intake, appointment scheduling, lead collection, call screening, emergency calls, and general inquiries. Our goal is to ensure every call is managed professionally and efficiently
Our receptionists receive detailed call-handling instructions specific to your law firm through our software. This includes greetings, information collection forms, and links to any third-party tools you use, ensuring they represent your firm accurately.
Your free trial is a full-feature test drive of PATLive’s live answering service. There are no limitations, so you can experience everything PATLive has to offer from day one.
Your service continues without interruption. Your calls will be answered exactly as they were during your trial, and your selected plan will begin. There are no surprises or changes to the way your calls are handled (unless you’d like to make changes, of course – those are always welcome, just let us know).
You can be up and running quickly. Create your account, tell us how you’d like your calls handled, and your first call can be answered within minutes.
No! PATLive offers affordable month-to-month service with no contracts required. You can upgrade, downgrade, or cancel anytime.
Get started today!
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start your free trial today, or reach out to Sales to learn more.
