Frequently Asked Questions

Agents

Who will be answering my calls?

100% of calls are answered by our team of agents in our state of the art facility in Tallahassee, FL. Our agents are the best in the industry and truly set us apart with a standard of quality that you won’t find anywhere else.

Do you specialize in particular types of businesses?

PATLive’s agents are trained to take calls for all different types of companies. Whether you’re a law firm or a startup, a big business or a tiny one, our agents have the training and experience to deliver service that will wow your callers.

How soon can you begin answering my calls?

Typically, we can begin answering calls for your businesses the day after you complete your script setup.

How will I receive the information that agents collect from callers?

Most customers choose to receive call summaries and messages by email, SMS, or fax. Or if you prefer, we can have our agents login directly to your web-based CRM, calendar, ecommerce, or ticketing system.

Are there any exceptions to your 24/7 availability?

No, we’re open 24 hours a day, 7 days a week – even on holidays.

Do you offer live answer services in Spanish, too?

Yes, between the hours of 8am and 11pm we have enhanced bilingual service in English and Spanish available. A $20/month bilingual fee applies.

Phone Numbers

Do you provide a phone number as part of the service?

Yes, all plans include one or more local or toll-free phone numbers. Additional numbers can be purchased for $5 per month.

Can I use a phone number I already have?

Yes, if you don’t want to use the number we provide, you can forward an existing number to us instead.

How do I forward my callers to PATLive?

If you already have a phone number that’s receiving calls, there are 3 ways to get those calls to us:

  1. You can forward the line to the number we provide you 24/7.
  2. You can forward the line to the number we provide you only during times when you don’t answer the call or the line is busy.
  3. We can port your number into our system and answer the calls directly.

Can I take my number with me if I leave?

Yes, you own your numbers and can port them out at any time, provided your account is open and in good billing standing.

Billing

Is a contract required?

No, there are no contracts or commitments. You can cancel, upgrade, or downgrade at any time.

What forms of payment do you accept?

We accept all major credit cards: Visa, MasterCard, Discover, and American Express.

When will I be billed?

Our monthly service is prepaid, so the fee you pay is always for the upcoming month of service (plus any overage charges from the previous month). After your free trial ends, you’ll be placed on the next available billing cycle. We have 4 billing cycles: 1st – End of the Month, 8th – 7th, 16th – 15th, and 23rd – 22nd.

How do I cancel?

We’re always sad to see a customer leave, but if you do need to cancel, just give us a call and we’ll be happy to assist you.