PATLive Blog

Insights, tips, and trends in customer service, customer experience, and business growth from the PATLive team.

Customer service is like oxygen: invisible when it’s working, painfully obvious when it’s not. Ignore...

Your marketing is working. The phone is ringing. Leads are coming in. And your business...

How an Answering Service Enhances Customer Service and Satisfaction Customer service is the backbone of...

Your customers are happy and they’re telling everyone about you, creating a bevy of new...

Time is money for lawyers In order to increase productivity, lawyers hire answering services to...

In recent years, a transformative shift in terrain of business communication has occurred. Companies are...

Are you having a hard time getting new customers? Small businesses can find it difficult...

While many American businesses will be working with predominantly English-speaking customers, that’s not always the...

It’s easy to assume that your customers are well taken care of and content with...

Science and customer service don’t seem like they could possibly belong together. When some hear...

Many businesses will want to scale at some point. While scaling can lead to growing...