Posts by: PATLive Team

Customer support vs Customer Service

A Guide to Hiring a Small Business Answering Service

If you’re reading this, there’s a solid chance that you’re considering hiring an answering service...

6 Ways to Leverage PATLive’s Web & Mobile Apps for Your Business

At PATLive, we’re all about helping businesses save time and provide great customer service, and,...

PATLive Serves as an Extension of Your Team with New Web and Mobile Apps

PATLive’s team of U.S. virtual receptionists answer calls 24/7/365 for thousands of businesses nationwide, offering...

5 Creative Ways to Show Your Customers You Care

When large corporations make a sale, that’s it; a sale happens, a customer is hopefully...

Virtual Receptionists at work

4 Unexpected Ways a Virtual Receptionist Helps Your Business

There are plenty of advantages to hiring virtual receptionists that you’re likely already familiar with....

5 Ways to Protect Your Business From Robocalls

An enormous volume of incoming calls is just part of the deal when you’re running...

Getting Personal With Customers

4 Creative Ways to Provide Personalized Service for Customers

Customers have higher expectations than ever before. Customers know it, and businesses know it, and...

Customer service is the new wave of marketing

The Future of Customer Service

Customer service standards have shifted dramatically over the past decade, thanks to a combination of...

Holiday customer service

Seasonal Call Answering Service: Boost Your Holiday Business

If you’re like many businesses, you can expect to have a significant uptick in sales...

How to Build Reviews for Your Small Business

When you’re looking for new ways to promote your business and build trust with potential...