Try any plan completely free for 14 days.
Start your free trial today to see all we can do for you. We have no contracts, so you can change plans or cancel anytime.
Friendly, US-based live receptionists for all your phone answering needs — 24/7.
Plus government taxes and fees. No PATLive fees.
On-demand outbound calling for lead follow-ups, callbacks, and more.
Plus federal, state, and local taxes and fees. No PATLive fees.
Human-powered live chat for your website. All our same call capabilities, seamlessly via chat.
Plus federal, state, and local taxes and fees. No PATLive fees.
Every plan includes:
100% US receptionists
24/7 human answering
Apps & integrations
Call recordings & reporting
Call screening & transfers
Message taking
Lead collection
Appointment scheduling
Emergency dispatch
Event registrations
New client intake
Sales & ordering support
And we integrate with the software you already use.
Our native integrations make your virtual receptionists feel like they’re sitting right next to you. When they capture a lead, book an appointment, or process an order, it updates your CRM, calendar, e-commerce dashboard, and other tools in real time — just as if you’d done it yourself.
No contracts, fine-print surprises, or hidden fees.
No contracts.
We want you to use our services because you love them, not because you’re locked in. We don’t use contracts, so you can upgrade, downgrade, or cancel anytime. And it’s easy to cancel — you can call us or you can do it online.
No AI answering.
PATLive does not use AI to answer calls, so all your callers always receive friendly, personal service from a live human being — not a frustrating and impersonal experience with an AI bot.
No offshore or outsourcing.
We answer 100% of calls right here in the US with our own award-winning staff. No matter how busy things get, you never have to worry that any of your calls could be sent to outside “partners,” overseas or here at home.
No off-phone billing.
We believe you should only pay for the time receptionists are live on your calls, and that’s exactly how we bill. We don’t charge for after-call notes, message entry, or wrap-up, which can inflate billable time by minutes per call.
No per feature fees.
Per-feature fees may seem like small amounts at first glance, but they can really add up fast. Our all-inclusive pricing covers all our live capabilities, so no matter what our team does on your calls, your price stays the same.
No night or weekend fees.
24/7 service isn’t just something we offer, it’s included in every plan. No “core weekday hours” with extra charges if you want coverage on nights and weekends — just true 24/7/365 service, even on holidays.
No bilingual fees.
You can take advantage of our bilingual service for your Spanish-speaking callers at no extra cost. We even include a free auto attendant so you can have callers press 1 for English or 2 for Spanish.
No change fees.
Your business changes, and your call handling should keep up. Update your greetings, call flows, and call handling instructions as often as you like, and upgrade, downgrade or cancel your plan at any time with no fees or penalties.
Our fair and transparent pricing is just one of many reasons why our customers love us!
Frequently asked questions.
Your free trial is a full-feature test drive of PATLive’s live call answering service. There are no limitations, so you can experience everything PATLive has to offer from day one.
Your service continues without interruption. Your calls will be answered exactly as they were during your trial, and your selected plan will begin. There are no surprises or changes to the way your calls are handled (unless you’d like to make changes, of course – those are always welcome, just let us know).
When you signup, we’ll assign your choice of a local or toll-free number. You can advertise this number directly (you own it and can port it out at any time), or you can simply forward your calls to this number.
You can also port your number into our platform. Some customers choose to do this so that they can use our cloud phone platform to place calls and send texts from the same number that customers are calling in on, and/or to take advantage of some of the more advanced call routing features it offers.
You’ll be updated after every call by email, text message, our apps, or through an integration with software you already use. For more details, see How It Works.
Yes, we can help you easily configure ring-no-answer forwarding from your current number.
Or if you’re using a number that’s hosted on our platform, we can help you set up even more advanced options – our call management platform is essentially a fully featured cloud phone system that you get for free with all our plans.
Yes. We’re happy to customize call handling for different people, teams, locations, or businesses within a single account. Whether it’s a different greeting for each location, tailored scripts for sales vs. customer support, or unique messaging for individual team members, every caller gets the right experience — without you having to manage multiple accounts.
Correct. 100% of your calls will be answered by one of our live receptionists, and we will never send your callers to voicemail unless you direct us to.
However, sometimes customers want their callers to be able to leave a voicemail instead of relaying a message, so we offer both options.
Your free trial is a full-feature test drive of PATLive’s live outbound calling service. There are no limitations, so you can experience everything PATLive has to offer from day one.
Your service continues without interruption. Your calls will be placed exactly as they were during your trial, and your selected plan will begin. There are no surprises or changes to the way your calls are handled (unless you’d like to make changes, of course – those are always welcome, just let us know).
Simply email the request, or spreadsheet of requests, to [email protected], and we’ll process them for you.
It varies based on current volume, but it’s usually in the range of a few minutes to a few hours at most. We have some things in the works, though, that will be getting this time range down to a consistent 2 to 10 minute range.
For each outreach that you request, we’ll make up to three outbound phone calls to attempt to reach them live. If we haven’t reached them by the third attempt, we’ll leave a voicemail.
We can set the time between attempts based on your preference. By default we make one call per day, but we can also do once an hour or some other interval you specify.
We can only place calls to people who have opted in to receive marketing calls from you and/or people with whom you have an existing business relationship.
You can queue outbound calls any time, but the actual outbound calls will only be placed between the hours of 8am and 6pm ET, Monday through Friday.
Not yet, but we will soon. In the meantime, if your lead system can email us upon receipt of a new lead, this works well for many of our customers.
Your free trial is a full-feature test drive of PATLive’s live chat service. There are no limitations, so you can experience everything PATLive has to offer from day one.
Your service continues without interruption. Your chats will be answered exactly as they were during your trial, and your selected plan will begin. There are no surprises or changes to the way your chats are handled (unless you’d like to make changes, of course – those are always welcome, just let us know).
Once you’ve completed onboarding, you’ll simply drop our code snippet into the head of your site and you’re ready to go.
Yep! You can easily modify the widget styling and presentation options to match your website.
Correct. Our web chat widget is supported by real people from the moment a visitor connects. We do not use bots or AI.
Correct. Just like our 24/7 Live Call Answering service, web chats are 24/7 – even on weekends and holidays.
Absolutely. You’ll receive a notification and summary of each chat, and you can configure this to include the full transcript. Additionally, all of your chats can be viewed in the web app at any time.
Our web and mobile apps are designed to support your live services, but they can also serve as a full-featured business phone system. We include the phone system features for free with all our live services, and it’s a completely optional value add — you do NOT have to use our phone system to use our live services. But if you want to use it, it’s there for you.
Included free:
- 1 phone number
- Unlimited users
- Unlimited automated minutes for calls handled by a live receptionist at any point, even after it’s transferred to you
- 1,000 automated minutes per month for calls that never involve a receptionist
- 100 text messages per month
If you go beyond that:
- $0.02 per additional automated minute or text
- $5/mo for each additional phone number
To activate business text messaging, there is a one-time fee of $50 to have your business reviewed and approved by the regulatory body that monitors for potential spam and abuse.
The system offers all of the following:
- Calling in our mobile app
- Texting in our web and mobile apps
- Auto attendants
- Advanced call routing and forwarding
- Users & groups (for teams and departments)
- Extensions
- Ring groups (to offer calls to multiple people at once)
- Voicemail boxes
- Contacts
- Call recording & reporting
- Spam blocking
- Local and toll-free phone numbers
Not currently. Our phone system doesn’t connect directly to desk phones, so calls through it are made and answered in our mobile app. But you can layer it on top of your existing phone system to get auto attendants, call routing, call recording & reporting, shared voicemail boxes, etc, then forward calls to your existing office phones and mobile lines.
Get started today!
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start your free trial today, or reach out to Sales to learn more.
