24/7 call answering for property management.
With 24/7 phone answering service from PATLive, you can ensure every call is answered quickly and handled right. Your prospects and tenants will love the receptionists, and you'll love the results.
Our virtual receptionists give you the support you need to keep units leased, tenants happy, and maintenance running hassle-free.
24/7 answering, even on weekends and holidays.
Friendly, professional, 100% US-based team.
Just like a front-office receptionist, only remote.
Lead capture, scheduling, dispatch, and more.
Integrations with Yardi, AppFolio, and others.
All-inclusive pricing, no contracts, and a free trial.
Helpful support for all your property management calls.
When a prospective tenant calls about a vacancy, we make sure they never hit a dead end. We answer questions about availability, rent, and amenities, capture caller details, and schedule showings and property tours on your behalf. Every leasing call is a revenue opportunity, and we treat it that way — so you never lose a prospect to a competitor who simply picked up the phone first.
We take maintenance calls off your plate and route them the right way. Using your customized triage rules, we identify true emergencies and dispatch your on-call technicians immediately, while logging routine requests as work orders for your team to handle during business hours. Your tenants get a real person, and your staff gets a clean, organized queue instead of a voicemail box full of surprises.
From rent payment questions to portal password resets and community policy inquiries, we handle the day-to-day calls that eat up your team’s time. We provide accurate answers based on your guidelines, so tenants get quick resolutions and your staff stays focused on higher-value work.
When something goes wrong at 2 a.m., we’re the calm voice on the other end. We answer every after-hours emergency call live, follow your escalation protocol, and either dispatch help directly through your property management software or forward the information to your on-call team. You get peace of mind knowing your properties are covered around the clock and your tenants always get live help when they have a true after-hours emergency.
We keep your maintenance workflow moving by handling the back-and-forth with contractors. Whether it’s confirming appointment times, providing access codes, or verifying job locations, we make sure vendors have what they need to show up and get the work done.
I have been using your services since 2016, and everything I heard about your quality of service has proven true for me.
Roger Ketchum
Surety Associates
We do a lot more than just answer and take messages.
From capturing leads and scheduling showings to handling maintenance calls, we support your property management company with on-call capabilities that go well beyond basic answering and message taking — adding real value to your team.
Virtual front office
Just like an in-office receptionist, only better. No sick days. No missed calls because they were on the other line with another tenant.
After hours answering
Stay responsive to tenants and prospects even when your office is closed with professional after hours support.
Overflow handling
Overflow call handling that kicks in seamlessly when your team is busy with tenants, on site, or simply tied up — so every caller gets through and no opportunity is lost.
Screening & transfers
We screen and transfer calls based on your rules and each team member's real-time status — easily updated in our apps — so tenants and prospects always reach the right person.
Message taking
We relay an accurate account of who called, how to reach them, and what they needed — so you can follow up when you're back in the office or between showings.
Listing inquiries
Every call is a potential lease. We capture caller details, qualify interest, and pass leads along — so you have everything you need to respond quickly to your best leasing opportunities.
Showing scheduling
New showings, reschedules, and cancellations — we handle them all directly in your calendar or property management software, just as if your leasing agent had done it themselves.
Emergency dispatch
For urgent maintenance issues or after-hours property emergencies, we're always available to field calls and relay critical information to your on-call team without delay.
New tenant intake
We gather important details from new tenants — from move-in timelines to pet policies and lease terms — so you're fully prepared before they sign.
Billing & payments
We answer questions about rent, fees, and account balances, and process payments securely — all within your existing property management system.
Event registrations
From open houses to resident events, we provide event info, answer questions, and process signups — so you can maximize attendance and engagement.
Bilingual support
Support your Spanish-speaking tenants and prospects with bilingual receptionists — available between 8am and 10pm ET at no extra charge.
How will you benefit from our property management answering service?
From improving occupancy rates and tenant satisfaction to freeing up your staff’s time, here’s how we support your property management company.
Every call is a chance to fill a vacancy, keep a tenant happy, or solve a problem before it escalates. When you can’t answer, that opportunity can slip away. Our team answers 24/7/365, so you never miss a chance to serve your tenants and grow your portfolio.
We handle the scheduling calls and the maintenance requests — booking showings, coordinating service visits, and routing urgent issues to your on-call team. Your calendar stays organized, your maintenance workflow stays on track, and your team stays focused on the work that matters.
Every time your phone rings while you’re showing a unit, meeting with a tenant, or coordinating maintenance, it pulls you away from the work at hand. Our team answers those calls for you — so you can stay focused on managing your properties without the constant stop-and-start.
When tenants can reach a real person who can actually help — whether it’s a maintenance issue, a billing question, or a concern about their unit — they feel valued and respected. That positive experience keeps them happy, keeps them renewing, and keeps your reputation strong.
When prospective tenants call about a vacancy, they need a fast, friendly response — or they’ll move on to the next listing. We answer every leasing call, capture prospect details, and schedule showings, so you fill units faster and keep your occupancy rates where they should be.
The Value of Human Support
Customers still prefer talking to a real person. See why human support drives loyalty and retention.
The True Cost of Missed Calls
Cost of In-House Vs. Virtual Receptionist
Seamless support through our integrations.
Our native integrations make your virtual receptionists feel like they’re sitting right next to you. When they capture a lead, book a showing, or dispatch a maintenance request, it syncs with your CRM, calendar, and property management tools in real time — just as if you’d done it yourself.
Frequently asked questions.
Yes. We can answer standard questions (rent, deposit, pet policy, availability) and schedule them for a showing or property tour, or if they’re not ready to book a showing yet, we’ll capture their info for follow-up.
Yes. We can route by caller type so owners reach you and tenants get the maintenance line.
Real-time via text, email, and/or app push, depending on your preferences.
Yes — call recordings are available in your dashboard.
You can update anytime; routing changes take effect immediately, and script changes usually go live within 24 hours.
Get started today!
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start your free trial today, or reach out to Sales to learn more.
