24/7 call answering for HVAC companies.
With a team of virtual receptionists from PATLive, you can ensure every call is answered quickly and handled right. Your callers will love the receptionists, and you'll love the results.
Our virtual receptionists help you collect leads, book appointments, dispatch service techs, handle customer issues, and more.
24/7 answering, even on weekends and holidays.
Friendly, professional, 100% US-based team.
Just like a front-office receptionist, only remote.
Full-service scheduling in your calendar software.
Integrations with Jobber, ServiceTitan, & others.
All-inclusive pricing, no contracts, and a free trial.
It's like having a personal assistant for all your HVAC calls.
When someone calls your HVAC company for the first time, it’s your chance to make a great impression — and win their business. Our receptionists greet them warmly, answer questions about your services, and guide them toward booking an appointment for a quote or capturing their details as a lead.
When a customer is ready to talk numbers, they want clear answers and a smooth process. Our receptionists answer their questions, schedule an on-site estimate, and capture the details your team needs to prepare an accurate quote.
When a furnace goes out in January or an AC unit dies in July, your customers need help immediately — or they’ll be moving along to the first competitor they can find. Our receptionists answer 24/7, capture the critical details, and dispatch your team — so the customer gets the help they need and you get the business.
Routine maintenance keeps your customers comfortable and your business steady. Our receptionists handle the scheduling calls and appointment booking — so you can keep your customers happy and your maintenance calendar full.
When customers call back with questions, updates, or concerns, they shouldn’t have to chase you down. Our receptionists answer every follow-up call promptly — capturing notes, scheduling next steps, relaying details to you, and making sure nothing falls through the cracks.
Commercial clients expect responsive, professional service — and they’re often the ones who keep your schedule full. Our receptionists handle their calls with care, from service requests to scheduling needs, so your commercial relationships stay strong.
Great responsiveness on the client side, the team has handled our complex and technical needs quite well.
Paul Wynns
FlexAir
We do a lot more than just answer and take messages.
From booking estimates and service calls to lead capture and customer service, we support your HVAC business with on-call capabilities that go well beyond basic answering and message taking — so you can respond faster to opportunities, provide better support for your customers, and stay focused on your actual job.
Virtual front office
Just like an in-office receptionist, only better. No sick days. No missed calls because they were helping another customer.
After hours answering
Stay connected to your customers even when your crew is off the clock with professional after hours support.
Overflow handling
Overflow call handling that kicks in seamlessly when your team is on a job or simply tied up — so you never miss an opportunity and no caller is left waiting.
Screening & transfers
We screen and transfer calls based on your rules and each team member's real-time status — easily updated in our apps.
Message taking
We'll relay an accurate account of who called, how to reach them, and what they needed — so you can follow up when you're back on site or between jobs.
Lead collection
Every call is a potential job — and we make sure you don't lose a single one. We'll collect caller details and pass them along so you can follow up and win the work.
Appointment scheduling
New appointments, reschedules, and cancellations — we handle them all directly in your calendar or scheduling software, just as if your office manager had done it themselves.
Service dispatch
When a customer's system goes down, they need help fast. Our receptionists are always available to take the call and help get a technician dispatched without delay.
Billing & payments
When customers call to pay an invoice or ask about a charge, we handle their questions and process payments — all within your existing payment system.
Bilingual support
Support your Spanish-speaking callers with bilingual receptionists — available between 8am and 10pm ET at no extra charge.
How will your business benefit from our answering services?
From improving customer experience to freeing up your time, here’s how we support your HVAC business.
Every call is a chance to land a new job, book a service call, or win a repeat customer. When you can’t answer, that opportunity can slip away — potentially to a competitor. Our team answers 24/7/365, so you never miss a chance to grow your HVAC business.
From new customer inquiries to service calls and estimates, we capture every opportunity as a lead or a booking — so your pipeline stays full and your HVAC business keeps moving forward.
Your customers expect fast, helpful support — whether it’s an urgent repair or just a follow-up question. Without someone reliable answering the phone, it’s easy for them to feel ignored and look elsewhere. Our receptionists make sure every caller gets great service, so your customers always feel valued and well taken care of.
Every time your phone rings while you’re on a job, with a customer, or mid-repair, it pulls you away from the work at hand. Our team answers those calls for you — so you can stay focused on the job without the constant stop-and-start and get more done throughout your day.
When your calls are handled professionally and consistently, your business grows — not just in revenue, but in reputation and customer loyalty. Every call becomes a chance to make a great impression, build trust, and earn repeat business that keeps your HVAC company thriving.
The True Cost of Missed Calls
The Value of Human Support
Customers still prefer talking to a real person. See why human support drives loyalty and retention.
5 Signs You Need a Virtual Receptionist
Seamless support through our integrations.
Our native integrations make your virtual receptionists feel like they’re sitting right next to you. When they book a service call, capture a lead, or dispatch a technician, it updates your calendar, service management software, and other tools in real time — just as if you’d done it yourself.
Frequently asked questions.
Your free trial is a full-feature test drive of PATLive’s live answering service. There are no limitations, so you can experience everything PATLive has to offer from day one.
Your service continues without interruption. Your calls will be answered exactly as they were during your trial, and your selected plan will begin. There are no surprises or changes to the way your calls are handled (unless you’d like to make changes, of course – those are always welcome, just let us know).
You can be up and running quickly. Create your account, tell us how you’d like your calls handled, and your first call can be answered within minutes.
No! PATLive offers affordable month-to-month service with no contracts required. You can upgrade, downgrade, or cancel anytime.
Get started today!
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start your free trial today, or reach out to Sales to learn more.
