24/7 call answering for home services pros.
With a team of virtual receptionists from PATLive, you can ensure every call is answered quickly and handled right. Your clients will love the receptionists, and you'll love the results.
Our virtual receptionists help you collect leads, book appointments, dispatch service techs, handle customer issues, and more.
24/7 answering, even on weekends and holidays.
Friendly, professional, 100% US-based team.
Just like a front-office receptionist, only remote.
Full-service scheduling in your calendar software.
Integrations with Jobber, ServiceTitan, & others.
All-inclusive pricing, no contracts, and a free trial.
Helpful support that's tailored to your trade.
Whether it’s a repair, maintenance, or new installation, your customers expect a fast response. We answer every call, capture the details, and schedule service — so your team can focus on the job, not the phone.
A burst pipe, a clogged drain, or a routine service request – plumbing calls come with different levels of urgency. We help plumbers answer every call quickly and efficiently, capture important details, and serve as a reliable first point of contact when your staff is tied up the job.
Roofing work keeps your team outside and your phone out of reach. When new customers call, we answer with a professional first point of contact, capture the details your team needs, and help make sure promising inquiries get the attention they deserve.
From emergency repairs to estimate requests, electrician calls require attention and the right information from the start. We help electricians stay responsive by handling incoming calls, providing customer support, and making sure important details are relayed to you for follow-up.
Construction teams are constantly balancing job sites, crews, and client communication. We help keep calls from becoming distractions, providing professional call handling that captures inquiries, routes important requests, and helps teams stay focused on the work at hand.
Running a contracting business means wearing a lot of hats – and answering every call isn’t always possible. We help contractors stay available without stepping away from the job, giving callers a professional point of contact while capturing the information needed to move projects forward.
Seasonal demand can turn a quiet phone into a constant interruption. We help landscaping companies manage calls, capture new service requests, and maintain responsiveness during busy seasons without adding office overhead.
Great responsiveness on the client side, the team has handled our complex and technical needs quite well.
Paul Wynns
FlexAir
We do a lot more than just answer and take messages.
From booking estimates and service calls to lead capture and customer service, we support your home services business with on-call capabilities that go well beyond basic answering and message taking — so you can respond faster to opportunities, provide better support for your customers, and stay focused on your actual job.
Virtual front office
Just like an in-office receptionist, only better. No sick days. No missed calls because they were busy helping another caller.
After hours answering
Stay connected to your customers even when your crew is off the clock with professional after hours support.
Overflow handling
Overflow call handling that kicks in seamlessly when your team is on a job, with a client, or simply tied up — so you never miss an opportunity and no caller is left waiting.
Screening & transfers
We screen and transfer calls based on your rules and each team member's real-time status — easily updated in our apps.
Message taking
We'll relay an accurate account of who called, how to reach them, and what they needed — so you can follow up when you're back on site or between jobs.
Lead collection
Every call is a potential job — and we make sure you don't lose a single one. We'll collect caller details and pass them along so you can follow up and win the work.
Appointment scheduling
New appointments, reschedules, and cancellations — we handle them all directly in your calendar or scheduling software, just as if your office manager had done it themselves.
Service dispatch
When a customer has an urgent issue, we're always available to take the call and relay critical details to your team — so you can get help where it's needed, fast.
Billing & payments
When customers call to pay an invoice or ask about a charge, we handle their questions and process payments — all within your existing payment system.
Bilingual support
Support your Spanish-speaking callers with bilingual receptionists — available between 8am and 10pm ET at no extra charge.
How will your business benefit from our answering services?
From improving customer experience to freeing up your time, here’s how we support your home services business.
Every call is a chance to land a new job, book a service, or start a relationship with a new customer. When you can’t answer, that opportunity can slip away to one of your competitors. Our team answers 24/7/365, so you never miss a chance to win new work or keep a loyal customer happy.
Every call that comes in is a potential job — and we make sure you don’t miss any of them. Our receptionists are trained to handle service inquiries quickly and professionally, capturing lead details and booking jobs directly into your schedule. More calls answered means more jobs booked and a busier, more profitable business.
Your customers expect fast, helpful support — whether they’re dealing with an urgent repair or just have a question. Our receptionists answer every call with professionalism and care, making sure your customers feel heard and valued, even when you’re out on a job.
Every time your phone rings while you’re on a job, it pulls you away from the work in front of you. Our team answers those calls for you — so you can stay focused on the job site without the constant stop-and-start.
When your calls are handled professionally and consistently, your business grows — not just in revenue, but in reputation and customer loyalty. Every call becomes a chance to make a great impression, build trust, and keep customers coming back for the services they need.
The True Cost of Missed Calls
The Value of Human Support
Customers still prefer talking to a real person. See why human support drives loyalty and retention.
5 Signs You Need a Virtual Receptionist
Seamless support through our integrations.
Our native integrations make your virtual receptionists feel like they’re sitting right next to you. When they book a service call, capture a lead, or dispatch a technician, it updates your calendar, service management software, and other tools in real time — just as if you’d done it yourself.
Frequently asked questions.
Your free trial is a full-feature test drive of PATLive’s live answering service. There are no limitations, so you can experience everything PATLive has to offer from day one.
Your service continues without interruption. Your calls will be answered exactly as they were during your trial, and your selected plan will begin. There are no surprises or changes to the way your calls are handled (unless you’d like to make changes, of course – those are always welcome, just let us know).
You can be up and running quickly. Create your account, tell us how you’d like your calls handled, and your first call can be answered within minutes.
No! PATLive offers affordable month-to-month service with no contracts required. You can upgrade, downgrade, or cancel anytime.
Get started today!
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start your free trial today, or reach out to Sales to learn more.
