Full-service scheduling for your services & staff.
Our live receptionists help callers book, reschedule, and cancel appointments, 24/7 — so you can stay focused on your job while we keep your calendar full.
Easy booking, rescheduling, and cancelling of appointments.
With the combined power of our live receptionists and native scheduling integrations, we’ll help you book, reschedule, and cancel appointments — 24/7 — without stepping on toes or requiring you to change a thing on your side.
Our receptionists are available 24/7 to book calls, consultations, and services directly into your calendar — so your callers can schedule whenever it’s convenient for them, and you never miss a booking opportunity.
Life happens and sometimes appointments need to change, but we make it easy. Our receptionists handle reschedules and cancellations with the same ease as new bookings, updating your calendar in real-time so you always have the current schedule.
We have integrations with all of the most popular scheduling platforms and web-based calendars, so our team can schedule directly within the software you already use — appointments appear instantly in your calendar, and changes sync automatically.
When clients can reach a live person for help booking, rescheduling, or cancelling at literally any time, it’s huge win for everyone. They’ll love the accessibility and responsive service, and you’ll love the more efficient use of your calendar that nets more bookings.
Every scheduling call you take yourself means time away from your job. We handle all the scheduling for you — answering the calls, managing bookings, and keeping your calendar updated — so you can stay focused on the work that only you can do.
24/7 service, even on weekends and holidays.
100% US receptionists, and fully human (no AI).
Customizable call flows that feel natural & organic.
Personalized onboarding and quality monitoring.
Plans from only $49 per month, with no contracts.
Upgrade, downgrade, or cancel at any time.
How can our scheduling services help you?
Our 24/7 scheduling services give you the support you need to provide better service and book more appointments.
Book new client consultations
Schedule first-time calls and consultations without the back-and-forth.
Schedule service appointments
Book service calls, installations, or on-site visits directly into your team's calendar.
Fill last-minute openings
When cancellations happen, we can help fill those newly available slots with other callers ready to book.
Book appointments across your team
Schedule bookings with the right person or location for each caller's needs.
Reschedule without the runaround
Give callers a convenient way to reschedule with a real person, so it's easy for them and seamless for you.
Cancel appointments smoothly
Handle cancellations professionally and open up time slots for other clients.
Handle high-volume bookings
When you're driving high volume, our team scales naturally to handle it without missing a beat — so opportunities are never lost.
Book appointments after-hours
Day or night, weekend or holiday — we're always here to answer the call, so your prospects and clients can get the help they need.
Need us to make outbound calls, as well? We'd be happy to.
Offload callbacks, follow-ups, appointment reminders and confirmations, and more. We’ll make up to 3 attempts to reach them live, and if we haven’t connected by the third try, we’ll leave a voicemail. Plans start at $19/mo.
Or live chats on your website? Yep, we do those, too.
Capture leads, answer questions, and provide real-time support — all through your website’s chat widget. Our team handles every conversation with the same friendly, professional touch we bring to your calls. Plans start at $19/mo.
Need Spanish? All our plans include bilingual at no extra cost.
Get more from your services with our powerful platform and integrations.
Our virtual receptionist services are 100% human, but when you support great people with great technology — you get something that just can’t be beat. Your callers get the warmth of a real person — with the speed, accuracy, and deep integration into your business processes that great tech makes possible. And you get real-time visibility, seamless integration with your internal tools, cloud-phone capabilities, and easy account management — whenever and wherever you need it.
Platform
Our web and mobile apps make it easy to manage your services from anywhere, and as an added bonus, they also serve as a full-feature business phone system — completely optional and not a requirement to use our live services, but pretty great to have.
And if you’re low-tech or not interested, no worries – you can use our services with or without the apps!
See calls & messages
Get a complete view of every call and message in one place. See who called, when they called, and what was discussed — so you always have easy access to anything that’s happened on your calls.
Listen to call recordings
Every call is recorded and stored right in your account. Whether you want to review a lead conversation, check for quality, or just hear how a call was handled — you can listen back anytime, from anywhere.
View call reports
Get a clear picture of your call activity with easy-to-read reports. See call volume, peak times, transfer patterns, summary statistics, and more — so you have the insights you need to make better decisions.
Update your status
Update your status with just a tap. Our receptionists see your status in real time — so they’ll always know when you’re available for transfers, and when you want us to take a message or send them to voicemail.
Manage routing & call flows
Easily manage users and depts, transfer destinations, forwarding schedules, caller menu options, and more. For more detailed call flow adjustments, our customer care team is just a call or email away.
Place calls & send texts
Use your PATLive number to make calls and send & receive text messages right from our apps. Your whole team can use it — so you’ll finally have one consistent business number on caller ID, not your employees’ personal cell numbers.
Integrations
Our native integrations make your virtual receptionists feel like they’re sitting right next to you. When they capture a lead, book an appointment, or process an order, it updates your CRM, calendar, e-commerce dashboard, and other tools in real time — just as if you’d done it yourself.
Here are just a few of our most popular ones.
Feel confident knowing that your customers are getting outstanding service on every call.
We understand how important every call is to your business, and when you trust us with your calls, you can feel confident knowing that we’re consistently delivering a level of quality that will have your callers saying, “Wow, this was such great service! I wish every company had people this good!”
Frequently asked questions.
Your free trial is a full-feature test drive of PATLive’s live answering service. There are no limitations, so you can experience everything PATLive has to offer from day one.
Your service continues without interruption. Your calls will be answered exactly as they were during your trial, and your selected plan will begin. There are no surprises or changes to the way your calls are handled (unless you’d like to make changes, of course – those are always welcome, just let us know).
You can be up and running quickly. Create your account, tell us how you’d like your calls handled, and your first call can be answered within minutes.
No! PATLive offers affordable month-to-month service with no contracts required. You can upgrade, downgrade, or cancel anytime.
Get started today!
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start your free trial today, or reach out to Sales to learn more.
