Support your Spanish-speaking callers with bilingual receptionists.
Our bilingual virtual receptionists are available to assist your Spanish-speaking callers from 8am to 10pm ET. All the same capabilities as our English service — included at no extra cost.
Bilingual Spanish-speaking receptionists for your business.
With approximately 65 million Spanish-speaking people across the United States and Canada, offering support in Spanish can help you grow your business and serve more customers.
Expand your customer base by welcoming Spanish-speaking callers. With bilingual receptionists, you’re not just answering more calls — you’re opening your business to a whole new audience that might have otherwise looked elsewhere.
Every Spanish-speaking caller is a potential customer — but only if they can communicate their needs. Our bilingual receptionists capture the same detailed lead information you’re accustomed to with our English service, so no opportunity is lost due to language barriers.
Spanish-speaking callers who can communicate in their preferred language are more likely to book, buy, or commit. Our bilingual receptionists handle appointments, take orders, move callers through your sales process, and more — in English or Spanish.
Your business runs more smoothly when the lines of communication are open and clear — for every customer you serve. Bilingual receptionists help ensure nothing is lost in translation with your Spanish-speaking customers when they reach out to your business for assistance.
When you offer service in Spanish, it says a lot to your Spanish-speaking customers before you even say the first word. They’ll feel valued and respected right from the start, helping you to foster the kind of trust and loyalty that turns prospects into long-lasting customers.
24/7 English. Spanish from 8am to 10pm ET.
100% US receptionists, and fully human (no AI).
Customizable call flows that feel natural & organic.
Personalized onboarding and quality monitoring.
Plans from only $49 per month, with no contracts.
Upgrade, downgrade, or cancel at any time.
How can our bilingual receptionists help you?
All the same capabilities as our 24/7 English service — available in Spanish 365 days a year between the hours of 8am and 10pm ET.
Virtual front office
Just like an in-office receptionist, only better. No sick days. No missed calls because they were on the other line.
After hours answering
Stay connected to your customers even when your office is closed with professional after hours support.
Overflow handling
Overflow call handling that kicks in seamlessly when your team is busy or unavailable — so every caller always gets through.
Screening & transfers
We screen and transfer calls based on your rules and each employee's real-time status — easily updated in our apps.
Message taking
We'll relay an accurate account of who called, how to reach them, and what they needed so you can follow-up.
Lead collection
From simple contact info to detailed qualifications, we capture whatever you need — and can even do it directly in your CRM.
Appointment scheduling
New appointments, reschedules, and cancellations — we can do them all in the scheduling software you already use.
New client intake
We'll gather important details from new clients to help you streamline your onboarding process.
Order processing
We'll answer questions, take orders, and process payments — all within your existing ecommerce platform.
Event registrations
Provide event info, answer questions, and process signups — so you can maximize your bookings.
Emergency dispatch
From locksmiths to service technicians, we're always available to field dispatch calls without delay.
Need us to make outbound calls in Spanish? We'd be happy to.
Offload callbacks, follow-ups, appointment reminders and confirmations, and more. We’ll make up to 3 attempts to reach them live, and if we haven’t connected by the third try, we’ll leave a voicemail. Plans start at $19/mo.
Or live chats on your website in Spanish? Yep, we do those, too.
Capture leads, answer questions, and provide real-time support — all through your website’s chat widget. Our team handles every conversation with the same friendly, professional touch we bring to your calls. Plans start at $19/mo.
All our plans include bilingual support at no extra cost.
Get even more from your bilingual virtual receptionist services with our powerful platform and suite of integrations.
Our bilingual answering services are 100% human, but when you support great people with great technology — you get something that just can’t be beat. Your callers get the warmth of a real person — with the speed, accuracy, and deep integration into your business processes that great tech makes possible. And you get real-time visibility, seamless integration with your internal tools, cloud-phone capabilities, and easy account management — whenever and wherever you need it.
Platform
Our web and mobile apps make it easy to manage your services from anywhere, and as an added bonus, they also serve as a full-feature business phone system — completely optional and not a requirement to use our live services, but pretty great to have.
And if you’re low-tech or not interested, no worries – you can use our services with or without the apps!
See calls & messages
Get a complete view of every call and message in one place. See who called, when they called, and what was discussed — so you always have easy access to anything that’s happened on your calls.
Listen to call recordings
Every call is recorded and stored right in your account. Whether you want to review a lead conversation, check for quality, or just hear how a call was handled — you can listen back anytime, from anywhere.
View call reports
Get a clear picture of your call activity with easy-to-read reports. See call volume, peak times, transfer patterns, summary statistics, and more — so you have the insights you need to make better decisions.
Update your status
Update your status with just a tap. Our receptionists see your status in real time — so they’ll always know when you’re available for transfers, and when you want us to take a message or send them to voicemail.
Manage routing & call flows
Easily manage users and depts, transfer destinations, forwarding schedules, caller menu options, and more. For more detailed call flow adjustments, our customer care team is just a call or email away.
Place calls & send texts
Use your PATLive number to make calls and send & receive text messages right from our apps. Your whole team can use it — so you’ll finally have one consistent business number on caller ID, not your employees’ personal cell numbers.
Integrations
Our native integrations make your virtual receptionists feel like they’re sitting right next to you. When they capture a lead, book an appointment, or process an order, it updates your CRM, calendar, e-commerce dashboard, and other tools in real time — just as if you’d done it yourself.
Here are just a few of our most popular ones.
Feel confident knowing that your customers are getting outstanding service on every call.
We understand how important every call is to your business, and when you trust us with your Spanish-speaking callers, you can feel confident knowing that we’re consistently delivering a level of quality that will have them saying, “Wow, this was such great service! I wish every company had people this good!”
Frequently asked questions.
Your free trial is a full-feature test drive of PATLive’s live answering service. There are no limitations, so you can experience everything PATLive has to offer from day one.
Your service continues without interruption. Your calls will be answered exactly as they were during your trial, and your selected plan will begin. There are no surprises or changes to the way your calls are handled (unless you’d like to make changes, of course – those are always welcome, just let us know).
You can be up and running quickly. Create your account, tell us how you’d like your calls handled, and your first call can be answered within minutes.
No! PATLive offers affordable month-to-month service with no contracts required. You can upgrade, downgrade, or cancel anytime.
Nope! It’s included with all our plans. It does have to be activated, though, so if you want to add it to your account, just reach out to customer care.
Get started today!
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start your free trial today, or reach out to Sales to learn more.
