Front office receptionist services that you and your clients will love.
A professional front office presence that feels like part of your team — without the limits of a single in-house receptionist.
Everything you love about having an in-house receptionist — plus added benefits you can only get from a virtual team.
Whether you’re looking to augment your current team with extra help or have us handle all of your calls, our virtual receptionists provide the support you need to deliver outstanding service to every caller — no matter when they reach out or how busy you are.
Our receptionists answer quickly (3-4 rings on average) with genuine warmth and friendly, personal service — so your business always comes across as welcoming, professional, and easy to work with. It’s the kind of service that leaves callers thinking, “Now that’s a company I’d like to do business with!”
Calls don’t stop at 5pm, and with us, your business doesn’t have to either. We answer 24/7, including weekends and holidays, so your clients can always reach a real person and get the help they need — no matter when they call.
Nothing frustrates callers more than waiting on hold or being sent straight to voicemail — both common occurrences with a traditional in-office receptionist. Our receptionists are never tied up on the other line or off using the bathroom — so your callers always reach someone right away without waiting, and you don’t have to worry about missed opportunities or impatient hang-ups.
A single in-house receptionist can only handle one caller at a time — everyone else waits, or worse, hangs up. Our virtual team can handle unlimited simultaneous calls, so every caller gets through right away and no one gets put on hold or sent to voicemail just because someone else called first.
Getting callers to the right person quickly is just as important as answering the call itself. Our receptionists screen and route callers based on your preferences so transfers happen seamlessly — and with our apps and integrations, they can even see your availability in real-time, update appointments on your calendar, and more, so you’re always in-sync with your virtual team.
When call volume spikes — whether it’s seasonal, promotional, or just a busy day — you shouldn’t have to scramble to find more staff, and with our virtual receptionists, you don’t have to. Your plan naturally absorbs fluctuations in volume, and if you ever find it’s not the right fit, you can upgrade, downgrade, or cancel at any time.
24/7 service, even on weekends and holidays.
100% US receptionists, and fully human (no AI).
Customizable call flows that feel natural & organic.
Personalized onboarding and quality monitoring.
Plans from only $49 per month, with no contracts.
Upgrade, downgrade, or cancel at any time.
How can our virtual front office receptionists help your business?
However your business needs help, our receptionists make it easy. Here are just a few of the ways we can assist as part of your front office.
Answering, screening & transferring calls
Professionally answer every call, screen for importance, and route callers appropriately.
Taking detailed messages
Capture accurate messages with all the details you need to follow up.
Handling customer inquiries
Answer common questions about your products, services, hours, and policies.
Booking appointments
Schedule appointments, consultations, and meetings directly into your calendar.
Client intakes & onboarding
Collect client information, intake forms, and onboarding details for new customers.
Capturing lead information
Collect caller details, qualify interest, and pass along qualified leads to your sales team.
Processing orders & payments
Take orders, process payments, and confirm purchase details (depending on integration capabilities).
Managing urgent or after-hours calls
Handle emergency calls, urgent requests, and after-hours inquiries with professionalism.
Need us to make outbound calls, as well? We'd be happy to.
Offload callbacks, follow-ups, appointment reminders and confirmations, and more. We’ll make up to 3 attempts to reach them live, and if we haven’t connected by the third try, we’ll leave a voicemail. Plans start at $19/mo.
Or live chats on your website? Yep, we do those, too.
Capture leads, answer questions, and provide real-time support — all through your website’s chat widget. Our team handles every conversation with the same friendly, professional touch we bring to your calls. Plans start at $19/mo.
Need Spanish? All our plans include bilingual at no extra cost.
Get even more from your virtual receptionist services with our powerful platform and suite of integrations.
Our virtual receptionist services are 100% human, but when you support great people with great technology — you get something that just can’t be beat. Your callers get the warmth of a real person — with the speed, accuracy, and deep integration into your business processes that great tech makes possible. And you get real-time visibility, seamless integration with your internal tools, cloud-phone capabilities, and easy account management — whenever and wherever you need it.
Platform
Our web and mobile apps make it easy to manage your services from anywhere, and as an added bonus, they also serve as a full-feature business phone system — completely optional and not a requirement to use our live services, but pretty great to have.
And if you’re low-tech or not interested, no worries – you can use our services with or without the apps!
See calls & messages
Get a complete view of every call and message in one place. See who called, when they called, and what was discussed — so you always have easy access to anything that’s happened on your calls.
Listen to call recordings
Every call is recorded and stored right in your account. Whether you want to review a lead conversation, check for quality, or just hear how a call was handled — you can listen back anytime, from anywhere.
View call reports
Get a clear picture of your call activity with easy-to-read reports. See call volume, peak times, transfer patterns, summary statistics, and more — so you have the insights you need to make better decisions.
Update your status
Update your status with just a tap. Our receptionists see your status in real time — so they’ll always know when you’re available for transfers, and when you want us to take a message or send them to voicemail.
Manage routing & call flows
Easily manage users and depts, transfer destinations, forwarding schedules, caller menu options, and more. For more detailed call flow adjustments, our customer care team is just a call or email away.
Place calls & send texts
Use your PATLive number to make calls and send & receive text messages right from our apps. Your whole team can use it — so you’ll finally have one consistent business number on caller ID, not your employees’ personal cell numbers.
Integrations
Our native integrations make your virtual receptionists feel like they’re sitting right next to you. When they capture a lead, book an appointment, or process an order, it updates your CRM, calendar, e-commerce dashboard, and other tools in real time — just as if you’d done it yourself.
Here are just a few of our most popular ones.
Feel confident knowing that your customers are getting outstanding service on every call.
We understand how important every call is to your business, and when you trust us with your calls, you can feel confident knowing that we’re consistently delivering a level of quality that will have your callers saying, “Wow, this was such great service! I wish every company had people this good!”
Frequently asked questions.
Your free trial is a full-feature test drive of PATLive’s live answering service. There are no limitations, so you can experience everything PATLive has to offer from day one.
Your service continues without interruption. Your calls will be answered exactly as they were during your trial, and your selected plan will begin. There are no surprises or changes to the way your calls are handled (unless you’d like to make changes, of course – those are always welcome, just let us know).
You can be up and running quickly. Create your account, tell us how you’d like your calls handled, and your first call can be answered within minutes.
No! PATLive offers affordable month-to-month service with no contracts required. You can upgrade, downgrade, or cancel anytime.
Absolutely not. PATLive is happy to handle your calls 24 hours a day, 365 days per year, for the listed package price. No surprises or “gotchas”!
Get started today!
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start your free trial today, or reach out to Sales to learn more.
