Bilingual Answering Service

Let your Spanish-speaking customers know just how much you care.

PATLive has you covered

PATLive has decades of experience delivering high-quality, high-touch answering services for a wide range of clients big and small. Whatever your callers may throw our way, our agents will be ready with a natural and upbeat response - because chances are, we've heard it before. That's why thousands of customers every year choose PATLive as their phone answering service provider.

100% US Based

Over 150 highly trained agents all located in Tallahassee, Florida

Most Experienced

Trusted choice for tens of thousands of businesses since 1990

Best Receptionists

We're picky - we only hire the top 2% of our applicants

Expert Trained

Every new agent receives 60 plus hours of training

Tailored Scripts

Our agents sound so good that callers believe they are working with you

Latest Technology

Agents are equipped with the best tools in the industry

Real Results

We give your customers the same service you'd expect from your own team

Send the right message with bilingual receptionists

Your customer base is diverse, and your customer service capabilities should be too. With expertly-trained, bilingual agents answering your calls, you're letting your callers know that they're important to you. And when customers know that you offer friendly, professional services in Spanish as well as English, they're more likely to make the call, schedule an appointment, or place an order.

Get all of our services for all of your customers

All of our answering and customer care services are available in Spanish, so you'll be able to provide an exceptional client experience no matter what your needs may be. Want to help your callers schedule an appointment? We can do that. Looking for someone to take messages, process orders, or collect leads? That's us, too. We also provide overflow and after-hours answering services.

We are now able to more effectively communicate with our entire customer base and they're letting us know it. We're setting more appointments than ever and as a bonus, our existing customers can now reach us 24/7 too.

Dan Carlson, Triad Roofing Specialists

How does a bilingual answering service work?

It's simple. At the beginning of the call, your callers will have an option of choosing their language preference by dialing 1 for English or 2 for Spanish. If Spanish is selected, the call is answered by one of our bilingual receptionists, and the conversation continues seamlessly in Spanish. And because our agents are fully bilingual, they'll be able to provide Spanish-English translation services as well. Bilingual agents are available from 7 am to 12am EST, 7 days a week, 365 days a year.

Business benefits of answering services in Spanish

More and more businesses are recognizing the value of offering answering services in Spanish. For companies located in areas with high numbers of Spanish-speakers—including Texas, California, and Florida—it's a matter of connecting with the local community. For companies trying to reach a national or international customer base, it's a matter of making every possible connection count. And for as little as $20/month, you can add bilingual capability to any of our services.

No matter where you're located, we work with companies and organizations across many industries, and our agents are expertly trained to meet your business needs. Some of the industries we help include:

Attorneys, law offices, and legal services Prospects will know your firm is trustworthy when they are able to talk to someone anytime of the day or night. We can provide information, set appointments, and schedule consultations.

Technical Support Technical emergencies can strike at any hour, and your customers can't always wait for business hours to get help. We connect with your clients 24/7 to provide the best customer service.

Home services, contractors, HVAC, and roofers Whether it's an emergency, scheduled maintenance, or a new customer looking for your service, you'll never miss another call.

Hospitality Calls can come any time of day or night. Make sure guests and travelers are taken care of 24/7.

Healthcare providers, dentists, and chiropractors Patients feel more at ease when they are able to get answers, talk to a physician, and schedule appointments immediately. Our receptionists follow your custom scripts and can forward after-hours calls directly to a physician in case of an emergency.

Start your free trial today

Expand your company's reach by providing exceptional answering services in Spanish. Call today, and we'll take your calls tomorrow.