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First impressions matter, and even if someone is familiar enough with your business to get on the phone and reach out, that first call can have a big impact on how they perceive your business. Your company greeting should be created with that in mind. A strong company greeting will start the call off right,…
Answering services get dismissed by business owners due to the initial cost. Yet, partnering with one is an investment that will pay for itself repeatedly. One huge benefit of answering services: they provide all your customers with a live person on every call. But there’s more. Answering service agents help with tasks like event registration,…
As your business grows, however, it’s not possible to be on call 24/7; it’s not really possible even if you’re a single-member business. If you and your key employees spend all your time fielding customer calls, you won’t be able to actually do the work or run the business. Too many business owners know the…