Answering Service | PATLive

24/7 Answering Service

Your on-demand team of 24/7 virtual receptionists.

Are you missing important calls or simply finding it difficult to focus on what matters most to your business?

Whether you’re in search of help with receptionist services, lead collection, order processing, appointment scheduling or after-hours coverage, PATLive has the people, experience and resources to meet your needs. Our team of over 125 US agents is trained to provide exceptional service on every call, because we understand how important each call is to your business.

The 24/7 answering
service solution

experienced receptionists

Highly Trained US Agents

With over 125 friendly U.S. receptionists your calls will always be answered within a few rings. Our receptionists get to know your business so well that callers believe they are working directly with you.

calling scripts

Custom Call Scripting

PATLive is tailored for your unique business and can do everything an in-office receptionist would - take messages, transfer calls, share offers, capture caller information, schedule appointments, or even process orders.

software integrations

A Powerful Technology Backend

PATLive can integrate with the tools and software you use every day. Whether you need order processing, appointment scheduling, or lead collection, we become a seamless extension of your business.

Powered by great people

Technology is great, but it takes smart, passionate, and highly trained people to partner with your business and leverage that technology to get you great results. PATLive understands this. That’s why — in addition to best-in-class technology — we also provide you with a world-class team of customer service experts and product specialists to help ensure your customers receive the best experience possible.

Tech Guru

Tech
Gurus

Team Lead

Team
Leads

Customer Agent

Customer
Agents

Product Specialist

Product
Specialists

  • Over 125 agents, all located in the US
  • We only hire the top 2% of applicants
  • New agents receive 40+ hrs of training
  • 90% of calls answered in <20 seconds
  • Every call recorded for random audits
  • Bi-weekly quality coaching sessions
  • Low ratio of receptionists to team leads
  • Mgmt team with 50+ years experience
  • Award-winning customer care team
  • Over 125 agents, all located in the US
  • We only hire the top 2% of applicants
  • New agents receive 40+ hrs of training
  • 90% of calls answered in < 20 seconds
  • Every call recorded for random audits
  • Bi-weekly quality coaching sessions
  • Low ratio of receptionists to team leads
  • Mgmt team with 50+ years experience
  • Award-winning customer care team

Robust capabilities
available on every call

Message Taking
Lead Collection
Order Processing
Appointment Scheduling
After-hours Support
Event Registrations
Call Transfers
Help Desk
Emergency Response
Overflow Support

English
24/7 Coverage

With PATLive's 24/7 answering service, you get a team of more than 125 virtual receptionists around the clock - even on holidays. And these aren't just any agents. We hire only the best and train our agents to provide a perfect blend of friendliness, professionalism, and business savvy, so that you can rest easy knowing that every single call is being answered quickly and handled correctly.

Bilingual Services

Spanish
7am to Midnight

Did you know that the US has over 41M residents that speak only Spanish, and another 12M residents that speak both English and Spanish? That's 1 in 6 US residents, making Spanish coverage a smart option for any business and a must-have for businesses that operate in markets like Florida, California, and other states with a high percentage of Spanish speaking residents. Add bilingual to any package for a flat fee of $20/mo.