Customized calling scripts built for your business.

Call Flow

Call Flow

Bryan Santana

Customer Since 2008

Bryan Santana is a real estate investor that uses PATLive to collect his leads.

We Buy Houses

Customer Since 2011

We Buy Houses is a private real estate investment company that uses yellow letter campaigning to find potential properties. PATLive receives their calls 24/7 and provides a way to filter through the potential sellers who are interested in an offer on their property.

Customer places call to your business
PATLive takes call as your business
PATLive agent follows your script
Agent:Thank you for calling Bryan Santa Real Estate, how may I assist you?
Caller:I’d like to speak to Bryan about selling my home.
Agent:May I have your name please?
Caller:Ted Tomlinson
Agent:Thank you, Ted and your phone number with the area code and your email address please?
Caller:904-879-1942 and my email is tedtom@hotmail.com
Agent:Thank you, I’m going to gather some information about your home to pass on to Mr. Santana. What is the address?
Caller:314 Park Avenue
Agent:How quickly are you looking to sell?
Caller:Within the next 3 months.
Agent:What are you asking for the house?
Caller:$300,000
Agent:Thank you, Mr. Tomlinson. I will pass on the information and Mr. Santana will be getting back to you shortly. Thanks for calling Bryan Santana Real Estate, have a great day!
PATLive captures call summary information
PATLive delivers call summary to your inbox
You care for customers as needed
Customer places call to your business
PATLive takes call as your business
PATLive agent follows your script
Agent:Hi, this is Pat. How may I help you?
Caller:Hi, Pat. This is Meredith and I received a letter in the mail that says you would like to buy my house.
Agent:Oh yes, Ms. Meredith. We are definitely interested. Unfortunately, our associates are unavailable at the moment. I would be more than happy to take down a little information and have someone contact you to discuss the property. May I have your last name, please?
Caller:That’s fine. My name is Meredith Walker and my property is on 349 Williams Street in Houston. Why are they interested in my house?
Agent:Thank you for the address. We are a company of independent investors who are interested in purchasing properties in your area. What is your phone number so our investor can call you back?
Caller:My phone number is 481- 475- 0982.
Agent:Perfect. Thank you again, Ms. Meredith. May I ask why you’re considering selling your home?
Caller:Well, I’m actually going to be moving out of the state soon and I was hoping to sell my home without having to pay any Realtor fees.
Agent:That’s absolutely something we can assist you with. Do you have an asking price for the property?
Caller:If I were to list the property with an agent, it would probably go on the market for $150,000, but if I can sell this property quickly, then I would be fine with selling for $115,000.
Agent:Thank you for the information, Ms. Meredith. Do you have a mortgage on the property?
Caller:Yes I do. I owe about $10,000 on the home. I’ve lived here for about 25 years.
Agent:Oh wow. That’s quite a long time. Have you made any updates to the home?
Caller:Well, this year I put a new tin roof on it, and updated the plumbing and electrical. The kitchen and bathrooms could use some updating, but other than that, the house is in great condition.
Agent:That sounds lovely. Is there an email address where we can send you a written offer?
Caller:Sure. It’s mwalker89@yahoo.com. Where are you all located?
Agent:We’re also based in Houston.
Caller:Oh yeah? That sounds good.
Agent:Excellent! I’m going to have our associates contact you to answer any questions you may have and schedule an appointment to view the property. Thank you for calling We Buy Houses Houston. Have a great day.
Caller:You too!
PATLive captures call summary information
PATLive delivers call summary to your inbox
You care for customers as needed

Dynamic Scripting Features

Skill-based routing

Skill-based
routing

Call flow branching logic

Call flow
branching logic

Rule-based lead delivery

Rule-based
lead delivery

3rd party services integration

3rd party services
integration

Multi-format data collection

Multi-format
data collection

Directory services & call transfers

Directory services
& call transfers

Multi-language options

Multi-language
options