Customized calling scripts built for your business.

Call Flow

Call Flow

Joe’s Auto Repair

Customer Since 2015

Joe’s Auto Repair is a full service shop that receives calls for mostly appointments and status updates on repairs. PATLive’s agents schedule appointments and transfer status update callers to Joe’s direct line during business hours or take messages outside of business hours.

Johnson Construction Group

Customer Since 2010

Johnson Construction Group sends all potential new customers to PATLive to gather the information they need about a potential project. PATLive’s agents submit the information for JCG’s admin team and even send over live transfers at specified times of day.

Customer places call to your business
PATLive takes call as your business
PATLive agent follows your script
Agent:Thank you for calling Joe’s Auto Repair, how may I assist you?
Caller:Yes, I’d like to get an update on my repair.
Agent:May I have your name and contact number please?
Caller:Yes, it’s Sherry Robertson and my number is 305-667-9890.
Agent:Thank you Ms. Robertson. Unfortunately, the shop is closed for the day. I will take a message for the mechanic to call you first thing in the morning with an update. Is there anything else I can assist you with today?
Caller:No, thank you.
Agent:Thank you for calling Joe’s Auto Repair Ms. Robertson. Have a great day.
PATLive captures call summary information
PATLive delivers call summary to your inbox
You care for customers as needed
Customer places call to your business
PATLive takes call as your business
PATLive agent follows your script
Agent:Thank you for calling Johnson Construction Group, how may I help you?
Caller:Hi. I’d like to have a contractor come give me an estimate for a bathroom renovation project in my house.
Agent:I can help with that. May I have your name please?
Caller:Kathy Johnson
Agent:Thank you Ms. Johnson. May I have your phone number and address please?
Caller:My number is 678-889-6547 and my address is 8789 Delmar Way.
Agent:Thank you for that information Ms. Johnson, and what are you looking to have done to your bathroom?
Caller:We’d like to expand it and put in a new shower.
Agent:Okay and what times this week would be most convenient for you?
Caller:I can be there to meet the contractor any day this week from 2:00 to 4:00.
Agent:Thank you Ms. Johnson. Someone on our team will give you a call by the end of the day to let you know what day our contractor will be coming to do your estimate. Is there anything else I can assist you with today?
Caller:No, thank you.
Agent:Thanks for calling Johnson Construction Group. Have a great day.
PATLive captures call summary information
PATLive delivers call summary to your inbox
You care for customers as needed

Dynamic Scripting Features

Skill-based routing

Skill-based
routing

Call flow branching logic

Call flow
branching logic

Rule-based lead delivery

Rule-based
lead delivery

3rd party services integration

3rd party services
integration

Multi-format data collection

Multi-format
data collection

Directory services & call transfers

Directory services
& call transfers

Multi-language options

Multi-language
options