Customized calling scripts built for your business.

Call Flow

Call Flow

Turner & Associates Law Firm

Customer Since 2014

Turner & Associates Law Firm utilizes PATLive as their primary receptionist where agents take messages and transfer calls to their direct number during specific hours.

The Law Office of Thomas Mallon

Customer Since 2016

The Law Office of Thomas K. Mallon employs PATLive to provide an initial contact and to schedule new clients. PATLive receptionists always schedule new clients for a consultation using the office’s scheduling system.

Customer places call to your business
PATLive takes call as your business
PATLive agent follows your script
Agent:Thanks for calling Turner & Associates. How may we assist you today?
Caller:Hi. I’d like to speak with Brody Turner, please.
Agent:May I have your name and the nature of your call, please?
Caller:My name is Eric Rayburn and I’m returning his call.
Agent:Thank you, Mr. Rayburn. I’m going to place you on a brief hold to see if Mr. Turner is available.
Agent:Hi Mr. Turner, I have Eric Rayburn for you returning your call.
Brody:Thanks, send him over!
Agent:Thank you for holding Mr. Rayburn. I’m sending you through to Mr. Turner now. Have a good day!
PATLive captures call summary information
PATLive delivers call summary to your inbox
You care for customers as needed
Customer places call to your business
PATLive takes call as your business
PATLive agent follows your script
Agent:Thank you for calling The Law Office of Thomas K. Mallon. My name is Pat. How can I help you?
Caller:Hi. I was hoping to schedule a consultation with an attorney.
Agent:Sure! What type of case is this regarding?
Caller:It’s a family law case.
Agent:I’d be more than happy to assist you with getting scheduled for your free consultation. May I ask your name, please?
Caller:OK. Just to make sure, does your office provide representation for family law?
Agent:Yes, sir. We handle family law, real estate intakes, and medical malpractice cases.
Caller:That’s great. My name is Taylor Raeyes.
Agent:Thank you, Mr. Raeyes. What is your best contact number, please?
Caller:My phone number is 890-214-4356.
Agent:Perfect. May I ask what county and city this case is located in?
Caller:Leon County in Tallahassee, Florida.
Agent:Thank you again, sir. I just need to collect a little more information for our attorney to review prior to your complimentary consultation. May I have a brief description of what this case is regarding?
PATLive captures call summary information
PATLive delivers call summary to your inbox
You care for customers as needed

Dynamic Scripting Features

Skill-based routing

Skill-based
routing

Call flow branching logic

Call flow
branching logic

Rule-based lead delivery

Rule-based
lead delivery

3rd party services integration

3rd party services
integration

Multi-format data collection

Multi-format
data collection

Directory services & call transfers

Directory services
& call transfers

Multi-language options

Multi-language
options