Customized calling scripts built for your business.

Call Flow

Call Flow

Johnson Construction Group

Customer Since 2010

Johnson Construction Group sends all potential new customers to PATLive to gather the information they need about a potential project. PATLive’s agents submit the information for JCG’s admin team and even send over live transfers at specified times of day.

Quality Appliance Repair

Customer Since 2015

Quality Appliance Repair uses live answer services from PATLive to schedule repairs for new customers and answer basic questions.

Customer places call to your business
PATLive takes call as your business
PATLive agent follows your script
Agent:Thank you for calling Johnson Construction Group, how may I help you?
Caller:Hi. I’d like to have a contractor come give me an estimate for a bathroom renovation project in my house.
Agent:I can help with that. May I have your name please?
Caller:Kathy Johnson
Agent:Thank you Ms. Johnson. May I have your phone number and address please?
Caller:My number is 678-889-6547 and my address is 8789 Delmar Way.
Agent:Thank you for that information Ms. Johnson, and what are you looking to have done to your bathroom?
Caller:We’d like to expand it and put in a new shower.
Agent:Okay and what times this week would be most convenient for you?
Caller:I can be there to meet the contractor any day this week from 2:00 to 4:00.
Agent:Thank you Ms. Johnson. Someone on our team will give you a call by the end of the day to let you know what day our contractor will be coming to do your estimate. Is there anything else I can assist you with today?
Caller:No, thank you.
Agent:Thanks for calling Johnson Construction Group. Have a great day.
PATLive captures call summary information
PATLive delivers call summary to your inbox
You care for customers as needed
Customer places call to your business
PATLive takes call as your business
PATLive agent follows your script
Agent:Thank you for calling Quality Appliance Repair. This is Pat. How may I assist you today?
Caller:Hi, Pat. My name is Wanda Wright and I was hoping to schedule a repair for my dishwasher that isn’t working correctly.
Agent:OK, Ms. Wright. I can definitely help you. What zip code is the dishwasher located in?
Caller:It is located in 19426. Essentially what’s happening is the water never really gets hot, and I tried to use Borax to clean out the pipes and it worked for a while. Now, when I put it on hot rinse, it leaks out of the bottom and onto my floor.
Agent:Oh, no. I’m so sorry to hear that. Let’s go ahead and try to get this repair scheduled as soon as possible for you. What is your best contact number, please?
Caller:It’s 239-231-2346
Agent:Wonderful. May I ask what brand the dishwasher is?
Caller:I think it’s a GE.
Agent:Do you happen to know how old the dishwasher is or the appliance model number?
Caller:I got the dishwasher maybe three years ago and I’m not sure about the model number.
Agent:That’s fine, I understand. We do have availability this Saturday from 8 a.m.-11 a.m. and our technician will tell you when he is on his way so you don’t have to be home for the entire three-hour period. Would this work well with your scheduled?
Caller:Yes, that will be perfect. Thanks again, Pat!
Agent:You’re welcome. May I have the full address where the dishwasher is located?
Caller:Sure. It’s 9283 Washington Dr., Collegeville.
Agent:Perfect. Our technician will be at your home on Saturday to assist you with your appliance repair, Ms. Wright. Have a great day!
Caller:You too, Pat. Thanks again!
PATLive captures call summary information
PATLive delivers call summary to your inbox
You care for customers as needed

Dynamic Scripting Features

Skill-based routing

Skill-based
routing

Call flow branching logic

Call flow
branching logic

Rule-based lead delivery

Rule-based
lead delivery

3rd party services integration

3rd party services
integration

Multi-format data collection

Multi-format
data collection

Directory services & call transfers

Directory services
& call transfers

Multi-language options

Multi-language
options