Healthcare Answering Service Script Sample - Virtual Receptionists | PATLive

Customized calling scripts built for your business.

Call Flow

Call Flow

Williams Chiropractic & Wellness

Customer Since 2012

Williams Chiropractic & Wellness directs their callers to PATLive for after hours and overflow support. PATLive agents schedule appointments, take messages, and answer common questions for Williams Chiropractic & Wellness.

Healthsource of Katy

Customer Since 2015

Healthsource of Katy uses PATLive’s virtual assistants to schedule appointments, provide directions to the office, and answer other preliminary questions.

Customer places call to your business
PATLive takes call as your business
PATLive agent follows your script
Agent:Thank you for calling Williams Chiropractic & Wellness. How may I assist you?
Caller:Hello, I need to cancel my appointment please?
Agent:Absolutely, I can take care of that for you. What’s your name and the appointment date and time?
Caller:My name is Janice Soloman. I had an appointment for tomorrow at 9:00 a.m.
Agent:Thank you, Janice. I’ll make sure your appointment is canceled. Would you like to reschedule for another time?
Caller:Sure. Next week at the same time?
Agent:Great. I’ll put you down for next Tuesday, the 9th of June, at 9:00 a.m. Is there anything else I can help you with?
Caller:No, that’s it. Thank you!
Agent:Thank you, Ms. Soloman. We look forward to seeing you next Tuesday.
PATLive captures call summary information
PATLive delivers call summary to your inbox
You care for customers as needed
Customer places call to your business
PATLive takes call as your business
PATLive agent follows your script
Agent:Thank you for calling Healthsource of Katy, this is Pat. How can I help you?
Caller:Hi, Pat. Can I reschedule my appointment on Tuesday to sometime tomorrow?
Agent:Absolutely. Are you a new or existing patient?
Caller:Existing.
Agent:What type of appointment are we rescheduling for you?
Caller:I would like an adjustment and a 30-minute massage with Jackie, please.
Agent:Perfect, do you prefer mornings or afternoons?
Caller:Do you have anything in the morning?
Agent:It looks like we have a 9:30 a.m. available with Jackie. The appointment, including the adjustment, shouldn’t last longer than an hour. Would this work for you?
Caller:Actually, do you have anything earlier?
Agent:We have a 9:15 a.m. available. Would that be better?
Caller:That would be perfect.
Agent:Wonderful. What is your name, please?
Caller:My name is Brittany Saunders and my phone number is 949-908-4397. What insurances does your office take? I recently changed insurance carriers. I have Aetna insurance.
Agent:We accept all major insurance companies, so we do accept Aetna. Please remember to bring in your new insurance card to your appointment tomorrow so we can run it at the front desk and apply your copay. What time was your original appointment on Tuesday scheduled for?
Caller:I think it was scheduled for 9:45 a.m.
Agent:Excellent. Thank you, Ms. Saunders. We have you rescheduled for tomorrow, May 29th, at 9:15 a.m. with Jackie for an adjustment and massage.
Caller:Thanks again, Pat. See you soon!
PATLive captures call summary information
PATLive delivers call summary to your inbox
You care for customers as needed

Dynamic Scripting Features

Skill-based routing

Skill-based
routing

Call flow branching logic

Call flow
branching logic

Rule-based lead delivery

Rule-based
lead delivery

3rd party services integration

3rd party services
integration

Multi-format data collection

Multi-format
data collection

Directory services & call transfers

Directory services
& call transfers

Multi-language options

Multi-language
options