Customized calling scripts built for your business.

Call Flow

Call Flow

Dr. Jan’s Neuropathy Seminar

Customer Since 2014

Dr. Jan runs TV and radio ads promoting her complimentary neuropathy luncheon. PATLive is used as overflow during the peak times that the commercials air.

Dr. Jan’s Neuropathy Seminar

Customer Since 2014

PATLive provides efficient booking services to all caller’s by providing product and seminar information. The PATLive receptionists ensure that nearly every caller is registered for a seminar and that every potential customer reaches a live person.

Customer places call to your business
PATLive takes call as your business
PATLive agent follows your script
Agent:Thank you for calling Dr. Jan’s office. How are you this morning?
Caller:I’m doing very well, thank you. I just saw Dr. Jan’s commercial on TV and I heard that she’s offering a free lunch consultation. Can I get scheduled for that?
Agent:Sure, I’d love to help schedule you. What is your name, please?
Caller:My name is Paul Fray.
Agent:Awesome. What is your phone number as well, please?
Caller:My phone is 654-293-1843.
Agent:Thank you, Mr. Fray. Dr. Jan’s lunch is at 12:30 p.m. on Friday.
Caller:Sounds good. Thanks!
Agent:You’re welcome, Sir. Thank you for calling Dr. Jan’s office.
PATLive captures call summary information
PATLive delivers call summary to your inbox
You care for customers as needed
Customer places call to your business
PATLive takes call as your business
PATLive agent follows your script
Agent:Hello, thank you for calling. How may I help you?
Caller:Hi I’m looking to attend your event in Nevada on November 12th and 13th.
Agent:I can definitely assist you with booking your seats.
Caller:Do you know if I’m still within the $90 discounted price for continuing education credit?
Agent:Yes, sir. As long as you pay by today, the price is $90.
Caller:Awesome. Thanks.
Agent:You’re welcome, sir. May I have your name, please?
Caller:Sure, my name is Dr. Wyatt Thomas.
Agent:Thank you, Mr. Thomas. How many doctors will be attending?
Caller:Oh, just myself.
Agent:Perfect. Will any staff be attending with you?
Caller:No.
Agent:Great. What is the state that you would like to receive continuing education credit?
Caller:I would like to get it for Nevada.
Agent:Wonderful, thank you. What type of card will you be using today?
Caller:It’s a Discover and the number is 3483229418271237. It expires 10/21.
Agent:Where would you like for us to send your email event confirmation and receipt?
Caller:Can you send it to ddsnevada23@gmail.com?
Agent:Sure. Thank you again, Mr. Thomas. I have completed the booking. We will see you on November 12th and 13th at the seminar.
Caller:Thanks, you’ve been a real help!
Agent:You’re welcome. Have a great evening!
PATLive captures call summary information
PATLive delivers call summary to your inbox
You care for customers as needed

Dynamic Scripting Features

Skill-based routing

Skill-based
routing

Call flow branching logic

Call flow
branching logic

Rule-based lead delivery

Rule-based
lead delivery

3rd party services integration

3rd party services
integration

Multi-format data collection

Multi-format
data collection

Directory services & call transfers

Directory services
& call transfers

Multi-language options

Multi-language
options