Customized calling scripts built for your business.

Call Flow

Call Flow

WineTyme

Customer Since 2014

WineTyme is a monthly subscription based eCommerce platform. PATLive takes all new phone orders and processes them using a web form provided by WineTyme.

This is Ground

Customer Since 2013

This Is Ground has an extensive reach within the online market. PATLive assists with placing orders on the website and providing product information.

Customer places call to your business
PATLive takes call as your business
PATLive agent follows your script
Agent:Thank you for calling WineTyme, how may I assist you?
Caller:Hi, I’d like to place an order for a seasonal package to be shipped to a friend.
Agent:Great, could I have your name please?
Caller:Roslyn Fancino.
Agent:Thank you Ms. Fancino. Could I please have the name and the shipping address for the order?
Caller:Dianne Valentine. Her address is 4566 Main St. Springfield, IL 62726.
Agent:Thank you. What payment method will you be using?
Caller:A Visa. The number is 1234567890123456. The expiration date is January 2018 and the CVV code is 458.
Agent:Great, and can I have the billing address?
Caller:Sure, it’s 1818 4th Ave Sacramento, CA 94235.
Agent:Thank you Ms. Fancino. All I need now is the email address for the order and you’re all set.
Caller:roslynf@gmail.com
Agent:Your order has been processed Ms. Fancino, did you have any other orders today?
Caller:No, that’s it.
Agent:Thanks for your order, have a great evening.
PATLive captures call summary information
PATLive delivers call summary to your inbox
You care for customers as needed
Customer places call to your business
PATLive takes call as your business
PATLive agent follows your script
Agent:Thank you for calling This is Ground! This is Pat. Are you ready to place your order?
Caller:Actually I had a few questions first. What are your available colors for the Venture Backpack?
Agent:Oh, sure. Well, we have several color variations. We have the French Gray, Bomber, Toffee, Cognac, and a few others listed on our website.
Caller:I saw the French Gray and I really liked it! Can I order it through you?
Agent:Of course! You can order through me anytime and I’d be more than happy to help.
Caller:That sounds good. If it turns out I don’t like the French Gray and I want a different color, what is your return policy?
Agent:Our return policy is a 30-day money back guarantee. However, you are responsible for shipping costs.
Caller:Amazing. I’d like to purchase the Venture Backpack in Cognac and Bomber just to see which one I like more and then I’ll return the one I don’t like as much.
Agent:Awesome. What card will you be using today?
Caller:It’s a Visa and the number is 4012201402142012.
Agent:Thank you, Sir. May I have your name as it appears on the Visa that you will be using for the order?
Caller:Sure. My name is Nicholas Flagger.
Agent:Thank you, Mr. Flagger. Just to verify, we are going to be placing an order for one Venture Backpack in Cognac and one in Bomber?
Caller:Yes. And this will fit my 15” MacBook right?
Agent:Yes, sir. The regular size will be able to fit your MacBook.
Caller:Perfect. Thank you so much! Go ahead and place the order, then.
Agent:The order total today will be $1,598.00. Where would you like your order shipped?
Caller:Please ship the order to 411 Eloise Pl., Woodstock, IL 60098. This is also my billing address for the card.
Agent:Perfect. Thank you again, Mr. Flagger. I have placed the order and it will ship within the next 24-48 hours. Please allow up to five business days for delivery, but usually it arrives sooner.
Caller:Awesome. Thanks again. Have a good one!
Agent:You too. Goodbye.
PATLive captures call summary information
PATLive delivers call summary to your inbox
You care for customers as needed

Dynamic Scripting Features

Skill-based routing

Skill-based
routing

Call flow branching logic

Call flow
branching logic

Rule-based lead delivery

Rule-based
lead delivery

3rd party services integration

3rd party services
integration

Multi-format data collection

Multi-format
data collection

Directory services & call transfers

Directory services
& call transfers

Multi-language options

Multi-language
options