Customized calling scripts built for your business.

Call Flow

Call Flow

Joe’s Auto Repair

Customer Since 2015

Joe’s Auto Repair is a full service shop that receives calls for mostly appointments and status updates on repairs. PATLive’s agents schedule appointments and transfer status update callers to Joe’s direct line during business hours or take messages outside of business hours.

The Law Office of Frank Wells

Customer Since 2016

The Law Office of Frank Wells employs PATLive to answer the phone after business hours.

Customer places call to your business
PATLive takes call as your business
PATLive agent follows your script
Agent:Thank you for calling Joe’s Auto Repair, how may I assist you?
Caller:Yes, I’d like to get an update on my repair.
Agent:May I have your name and contact number please?
Caller:Yes, it’s Sherry Robertson and my number is 305-667-9890.
Agent:Thank you Ms. Robertson. Unfortunately, the shop is closed for the day. I will take a message for the mechanic to call you first thing in the morning with an update. Is there anything else I can assist you with today?
Caller:No, thank you.
Agent:Thank you for calling Joe’s Auto Repair Ms. Robertson. Have a great day.
PATLive captures call summary information
PATLive delivers call summary to your inbox
You care for customers as needed
Customer places call to your business
PATLive takes call as your business
PATLive agent follows your script
Agent:Thank you for calling The Law Office of Frank Wells. My name is Pat. How can I help you?
Caller:Hi. I was hoping to schedule a consultation with an attorney.
Agent:Sure! Unfortunately, the office is closed for the day. I can take your information and have someone call you first thing tomorrow to schedule. What type of case is this regarding?
Caller:It’s a family law case.
Agent:Thank you, and may I ask your name, please?
Caller:My name is Faye Shields.
Agent:Thank you, Mrs. Shields. What is your best contact number, please?
Caller:My phone number is 890-214-4356.
Agent:Thank you again. Were there any further questions you would like for me to leave with the attorney?
Caller:Actually, yes. Do you know how much the retainer fees are for the lawyer to represent me?
Agent:The price varies on a case-by-case basis, so the attorney will be able to review payment options and pricing information during your free consultation.
Caller:That sounds good. Thanks, Pat.
Agent:You’re welcome, Mrs. Shields. Thank you for calling the Law Office of Frank Wells. Have a great day!
PATLive captures call summary information
PATLive delivers call summary to your inbox
You care for customers as needed

Dynamic Scripting Features

Skill-based routing

Skill-based
routing

Call flow branching logic

Call flow
branching logic

Rule-based lead delivery

Rule-based
lead delivery

3rd party services integration

3rd party services
integration

Multi-format data collection

Multi-format
data collection

Directory services & call transfers

Directory services
& call transfers

Multi-language options

Multi-language
options