ACCA Members Receive 10% off PATLive’s Answering Services

ACCA + PATLive = The Best Answering Service, at a Discounted Price

Provide better service to your customers and close more deals with PATLive’s 24/7 friendly answering services and a team of specially trained virtual receptionists that can book appointments, capture leads, triage emergencies and transfer callers when needed. Our team members are located exclusively in the United States, so you can relax knowing that your customers are getting agents they can easily communicate with (no hard-to-understand accents) and rely on for fast, helpful service.

100% US receptionists, expertly trained on the needs of HVAC businesses like yours

PATLive’s team of 24/7 virtual receptionists have been specially trained to understand the needs of HVAC customers, including:

  • Vocabulary and equipment common to the HVAC industry
  • The most commonly used software for booking appointments online (when available)
  • The most common types of calls and how to address them, including:
    • Calls from prospective customers needing a new air conditioner installation
    • Calls from current and new customers needing emergency/urgent service
    • Calls regarding payment and billing questions
    • Frequently asked questions about your business, such as website addresses, email addresses, location, etc.

Clock with images representing the types of answering services provided on a 24/7 basis.

True 24/7 Emergency Call Answering

We never close, and we don’t charge any extra fees or costs to be available around the clock, including holidays. If your customers have an after-hours emergency, we will be there to gather information, triage the urgency, and send a message or transfer a call (your choice!) for immediate assistance.

Most importantly – our virtual receptionists are trained on the soft skills needed to talk to callers who need your services ASAP – after all, when the a/c goes out, it’s not just the temperatures that rise! Frustrations can also rise if that customer doesn’t get the attention and respect they need, but with PATLive, you never need to worry about that. We’ll get them on the road to repair with service that is sure to impress.

Rated “Excellent” by customers

We’ve been serving businesses across America and Canada since 1990, and are proud to have been selected as “Best Virtual Receptionist Service” by Forbes in April 2023. But we think our customers say it best – read our reviews on TrustPilot to see why 8 out of 10 customers rate our virtual receptionist services as “great” or better with an overall rating of 4.7 stars.

An onboarding specialist meets with a customer to review theri call handling instructions.

Amazing Support, Plus a 14-Day Free Trial

PATLive offers a true, 14-day free trial with no strings attached. You get set up with the exact services our paying customers receive, with no limits on features, hours or technology. You will be assigned a dedicated onboarding specialist to walk you through your business, call handling needs and desired configurations. Your onboarding specialist will work directly with you throughout your trial and the first 30 days of service, ensuring you get great support and a seamless launch.

Great apps and integrations

With PATLive, you not only get the best receptionists – you also get the best apps, so you can stay in sync with your calls from anywhere.

Get new leads instantly by email or push notification, and take advantage of call reports that help you visualize patterns and spot trends.

Need even more? Check out our integrations to learn how we can work directly in your software.

The apps and integrations you can use with our answering service.

Save 10% on all our plans with ACCA Members’ special pricing

Not sure which plan is right for you? Call (800) 775-7790 to speak with sales.

✔️ Only pay for live talk time.

✔️ Top-rated virtual receptionists.

✔️ No contracts or commitments.

Explore all we can do on your calls

For over 33 years, our live receptionists have been helping businesses deliver what every caller wants – a live person and helpful service.

Request more info

Not quite ready to start a free trial? Request a call with sales to learn more.