There’s no stopping it: bad customer service is everywhere. Even worse is that customers…

If you ever thought customer communication is over-rated, consider this simple fact: 70 percent…

It’s impossible to make everyone happy all the time, and owning a business practically…

You want to be as hands-on in your businesses as possible, but sometimes delegating…

The phone is the cornerstone of your business. Not only does it connect you…

It’s a different day, but the story remains the same: you have just finished…

To say real estate investors are busy is a gross understatement. Agents are constantly…

Call center agents have one of the most stressful jobs on the planet. Sure,…