6 Easy Ways to Improve Customer Service in 2021
If you’re a small business owner, you’re taking stock of what helped your business to…
5 Lead Generation Strategies to Increase Your Call Volume
If you look at many businesses today, they often have complex online funnels set…
5 Seamless Ways to Get Your Calls to a Virtual Receptionist
Virtual receptionists can make your life much, much easier. They can answer all of…
10 Answering Service Posts Every Small Business Should Read
The Coronavirus pandemic has been a time full of uncertainties. With millions of us…
The Benefits of Call Answering Services: An Infographic
As a busy business owner, you know the importance of the ringing phone but…
Why Phone Calls are Essential to Customer Service
Customer service has increasingly become an omnichannel experience for both customers and the businesses…
7 Ways An Answering Service Puts Money Back Into Your Pocket
Answering services get dismissed by business owners due to the initial cost. Yet, partnering…
What an Answering Service Can Do For My Business
As your business grows, however, it’s not possible to be on call 24/7; it’s…
Missed Holiday Calls: Never Miss Another Call With a 24/7 Live Answering Service
It’s the new year, and with it comes a refreshed attitude and plenty of…
Even More Customer Service Advice from Small Business Consultants
A few weeks ago, we asked a bunch of consultants and marketers from lots…
Customer Service Advice from 17 Small Business Consultants
That’s right! Here’s a treasure trove of customer service knowledge from 17 leading consultants,…
What are Virtual Receptionists? The PATLive Guide
You might’ve heard the term “virtual receptionist” before, and it’s not immediately clear what…
6 Ways Answering Your Own Phone Harms Your Business (And How An Answering Service Helps)
You want to be as hands-on in your businesses as possible, but sometimes delegating…
3 Things I Learned About Customer Service by Being a Plumber First
This week we’re sharing a post from one of our favorite social media friends,…
[Infographic] How to Craft the Ultimate Call Flow
The phone is the cornerstone of your business. Not only does it connect you…
6 Reasons An After Hours Answering Service Builds Your Business
It’s a different day, but the story remains the same: you have just finished…