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  1. Blog
  2. CategoriesBlog
Boost Customer Service in 2021

6 Easy Ways to Improve Customer Service in 2021

Customer ServiceNov 30, 2020/ 5 min read

If you’re a small business owner, you’re taking stock of what helped your business to…

Jillian EnterlineJillian Enterline
potential customer calling a business

5 Lead Generation Strategies to Increase Your Call Volume

BlogAug 27, 2020/ 4 min read

If you look at many businesses today, they often have complex online funnels set…

Jamie LowaryJamie Lowary
virtual receptionist

5 Seamless Ways to Get Your Calls to a Virtual Receptionist

Business PhoneJun 10, 2020/ 4 min read

Virtual receptionists can make your life much, much easier. They can answer all of…

Jillian EnterlineJillian Enterline
small business owner reading a post

10 Answering Service Posts Every Small Business Should Read

BlogJun 8, 2020/ 3 min read

The Coronavirus pandemic has been a time full of uncertainties. With millions of us…

Jamie LowaryJamie Lowary
customer service agent

The Benefits of Call Answering Services: An Infographic

BlogNov 7, 2019/ < 1 min read

As a busy business owner, you know the importance of the ringing phone but…

Jamie LowaryJamie Lowary
customer making a call to a business

Why Phone Calls are Essential to Customer Service

Customer ServiceJun 5, 2019/ 5 min read

Customer service has increasingly become an omnichannel experience for both customers and the businesses…

Jamie LowaryJamie Lowary
business owner working on orders instead of answering the phone

7 Ways An Answering Service Puts Money Back Into Your Pocket

Customer ServiceMay 7, 2019/ 3 min read

Answering services get dismissed by business owners due to the initial cost. Yet, partnering…

Jamie LowaryJamie Lowary
answering service agent taking a call for a business

What an Answering Service Can Do For My Business

Small Business TipsApr 4, 2019/ 4 min read

As your business grows, however, it’s not possible to be on call 24/7; it’s…

Jamie LowaryJamie Lowary
working to fill orders during the holidays

Missed Holiday Calls: Never Miss Another Call With a 24/7 Live Answering Service

Small Business TipsJan 2, 2019/ 4 min read

It’s the new year, and with it comes a refreshed attitude and plenty of…

Jamie LowaryJamie Lowary
consultant helping a small business owner

Even More Customer Service Advice from Small Business Consultants

Customer ServiceAug 3, 2018/ 2 min read

A few weeks ago, we asked a bunch of consultants and marketers from lots…

Jamie LowaryJamie Lowary
business consultant helping a small business owner

Customer Service Advice from 17 Small Business Consultants

Customer ServiceJul 11, 2018/ 4 min read

That’s right! Here’s a treasure trove of customer service knowledge from 17 leading consultants,…

Jamie LowaryJamie Lowary
Virtual receptionist taking a call

What are Virtual Receptionists? The PATLive Guide

virtual receptionistJun 26, 2018/ 4 min read

You might’ve heard the term “virtual receptionist” before, and it’s not immediately clear what…

Jamie LowaryJamie Lowary
busy business owner on the phone while working

6 Ways Answering Your Own Phone Harms Your Business (And How An Answering Service Helps)

Customer ServiceMar 23, 2017/ 3 min read

You want to be as hands-on in your businesses as possible, but sometimes delegating…

Jamie LowaryJamie Lowary
plumber customer service

3 Things I Learned About Customer Service by Being a Plumber First

Customer ServiceMar 13, 2017/ 5 min read

This week we’re sharing a post from one of our favorite social media friends,…

Jamie LowaryJamie Lowary
business owner building a call flow

[Infographic] How to Craft the Ultimate Call Flow

Customer ServiceOct 21, 2016/ 3 min read

The phone is the cornerstone of your business. Not only does it connect you…

Jamie LowaryJamie Lowary
After hours answering service

6 Reasons An After Hours Answering Service Builds Your Business

Customer ServiceSep 22, 2016/ 4 min read

It’s a different day, but the story remains the same: you have just finished…

Jamie LowaryJamie Lowary
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