Advice from some of our favorite customer service experts, managing some of the most difficult customer personalities and three companies that have gotten their service way wrong highlight some of the most popular customer service posts on our blog in 2016.
As we wrap up another amazing year, we like to check out how our blog performed: our analytics give us some deep insight into what our readers enjoyed (and could do without) and let us know what we need more of in 2017. And we see very plainly that you love advice from some of the most beloved customer service and experience experts in the industry. You can anticipate more of that next year.
On a personal note, I have to say thank you from me and my PATLive family. We pride ourselves on our service and feel an obligation to share our insights with all of you. We appreciate each of you who read, shared or commented on our posts. It means so much to all of us.
Without further ado, here are the top ten customer service posts on our blog in 2016.
Happy New Year, everyone!
1. 16 Pieces of Expert Advice for Superior Customer Service in 2016
There are some pretty incredible experts in the customer service field and they are always sharing some of the best advice right on social media. For free! In this post, I gathered up some advice that business owners can put into action to create customer service that goes above and beyond.
Start reading now: 16 Pieces of Expert Advice for Superior Customer Service in 2016
2. 15 Spooky Bad Customer Service Stats To Make Your Knees Quake
There’s nothing that makes a point quite like a statistic, but statistics that prove just how damaging something can be are even more powerful. This collection of spooky statistics is bound to scare any business owner into providing the kind of service that delights.
Start reading now: 15 Spooky Bad Customer Service Stats To Make Your Knees Quake
3. The Quest Begins: Customer Journey Mapping for Your Business
Customer journey mapping is a complex process; from gathering all the customer data to bringing your map to life, there are a lot of steps that have to happen in order to create a map that makes sense to an entire business or organization.
This post is a quick look at what a journey mapping is all about and how businesses of any size can make their customer experience better by creating one of their own.
Start reading now: The Quest Begins – Customer Journey Mapping for Your Business
4. 3 Soul Songs That Will Improve Your Customer Service<
What do Otis Redding, The Jackson 5 and Sister Sledge know about customer service? Plenty. Check out what three of the most popular soul songs in history can teach you about how to make your service pop.
Start reading now: 3 Soul Songs That Will Improve Your Customer Service
5.Infographic: Maneuvering 5 Difficult Customer Personalities
The people who work on the front lines for your business work their butts off, balancing what’s good for the organization with the needs of the customers. Many customers are patient when it comes to policies, but some personalities are more difficult to maneuver. Our infographic outlines five of the toughest customer personalities and how you can make working with them easy peasy.
Start reading now: Infographic – Maneuvering 5 Difficult Customer Personalities
What were your favorite customer service posts from 2016? Let us know in the comments!